Wealth Management & Private Banking Relationship Manager

Accountabilities & Key Roles

• Servicing new and existing HNW clients relationships in the region by providing them with the full suite of financial services products & services
• Provide financial services solutions to the HNW and wealth client base
• Developing a plan to acquire new client relationships as well as broadening existing client relationships
• Achieving sales targets in line with best practice standards of services and acting as a
• *“Trusted Advisor”*
• to the HNW clientele
• Establish sales and revenue targets for existing and new client relationships
• Adhering to Private Banking service quality standards
• Complying with Private Banking policies and guidelines
• Broaden existing client relationships (greater share of wallet, higher cross sell ratios)
• Provide clients with comprehensive advisory services based on best practices and as per customer risk appetite.
• Develop a comprehensive risk profile per customer and maintain updated file on quarterly basis.
• Continuous monitoring of client portfolios (quarterly reviews and annual rebalancing)
• Research competitive offering and solicit client feedback for new product ideas
• Escalate customer suggestions/concerns to the Country/Region head
• Providing the highest level of customer service to clients (proactive calls and visits) in order to have clients ownership
• Maintain & service the onshore and offshore private banking customers and penetrate the cross border relationships
• Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)
• Ensuring compliance with Private Banking policies and regulations and adhering to service quality standards.
• Complying with Private Banking policies guidelines, KYC and AML regulations.
• Ensure that all clients’ files are updated and all documents are available.

Key Performance Indicators

• Total AUMs
• AUMs per customer
• Cross-sell ratio (number of products sold per customer)
• Percentage of fee based business
• Average fee based business by customer
• Operating revenue and net income per customer
• Percentage of new customers acquired or lost in period Percentage of inactive / zero balance accounts
• Average customer satisfaction
• Number / type of complaints, compliments , error rates, .. etc.
• Number / type of compliance issues

Education

• Bachelors Degree from a recognized university
• Relevant professional certifications

Experience

Competences

• Fluency in English & Arabic (where relevant)
• Excellent communication, networking and selling skills
• Strong interpersonal, presentation, and listening skills
• Good knowledge of financial markets, investment instruments, and investment management
• Sound understanding of market dynamics / trends, and internal & external policies & controls regulations
• Ability to provide financial solutions to sophisticated clients
• Good computer skills (MS Office)

What We Offer at Arab Bank