Watch Officer (NOC) - Secret Clearance

You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position.

Manages, monitors and maintains situational awareness of all network and system entities under the responsibility of the NOC.

Single point of contact for all communications needs and perform Enterprise services as required.

Attends and or conducts regular meetings to keep all parties apprised of network and communications/data systems changes, improvements, and project progression as required.

Schedules and prioritizes individual workload, and provides status of tasking to the NOC Chief Watch Officer as is required.

Focal point for reporting all incidents (disruptions or potential disruptions in service availability or quality) and user POC for Service Requests (routine requests for services).

Provides overview and implementation of all NTOs as distributed to the various levels and ensures accuracy of all data prior to submission for completion.

Facilitates problem resolution by monitoring and reviewing tickets, gathering information on outages, and updating service tickets throughout the resolution process in order to provide the customer with feedback and/or resolution information as needed.

Works closely with all entities to ensure tickets are updated accurately and with the current information.

Provides technical and operational support to functional users by managing, monitoring, and maintaining situational awareness of networks and systems under the responsibility of the NOC.

Provides initial response to outage, degradation, or other events affecting systems and networks under the responsibility of the RNOSC, in assigning trouble tickets to the appropriate section.

Takes guidance and direction from NOC Chief/Watch Officer if service request is beyond scope of the NOC.

Responsible for ownership of Incident (Remedy) tickets from start until resolution and confirmation and closure of ticket once escalated to the TNOSC while keeping the customer informed of progress.

Assists in preparing and presenting networks and systems outage reports for the NOC to various agencies.

Assists in monitoring and tracking all networks and systems under the responsibility of the NOC and assist in completing outage trend analysis reports.

Assists in providing operational status reporting to the RCC-SWA relating to network operations.

Enforces IA in accordance with AR 25-2 and shall provide initial triage on suspicious activities and evaluate them in accordance with policies and procedures.

Processes and tracks authorized service interruptions (ASI) for subordinate facilities for routine maintenance and other scheduled service interruptions.

Conducts systematic audits on all information provided by the sites to include but not limited to database backups, network diagrams, and end of lifecycle data.

Additional requirements may vary depending upon location.

Working environment will be 90% indoor, 10% outdoor.

Performs other duties and assignments as required.

Security Clearance: Requires an active Secret Clearance. Education / Certifications: One year related experience may be substituted for one year of education, if degree is required. ` High school diploma required or equivalent. This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:

Security Clearance: Requires an active Secret Clearance.

Requires an active Secret Clearance.

Education / Certifications: One year related experience may be substituted for one year of education, if degree is required. ` High school diploma required or equivalent. This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:

High school diploma required or equivalent.

This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:

B aseline:

Cisco: CCNA: Certified Network Associate - Security

Cisco: CCNP: Certified Network Professional - Security

CompTIA: A+ ce

CompTIA: CASP+ ce: Advanced Security Practitioner

CompTIA: CySA+ ce: Cybersecurity Analyst

CompTIA: Network+ ce

CompTIA: Security+ ce

CompTIA: SecurityX ce

GIAC: GCED: Certified Enterprise Defender

GIAC: GCIH: Certified Incident Handler: Certified Incident Handler

GIAC: GICSP: Industrial Cyber Security Professional

GIAC: GSEC: Security Essentials

ISACA: CISA: Certified Information Systems Auditor

ISC2: CISSP ( or Associate ): Certified Information Systems Security Professional

ISC2: SSCP: Systems Security Certified Practitioner

Computing Environment (CE):

CompTIA: Server+

Microsoft: 365 Certified: Enterprise Administrator Expert

Microsoft: 365 Certified: Messaging Administrator Associate

Microsoft: 365 Certified: Security Administrator Associate

Microsoft: Certified: Azure Administrator Associate

Microsoft: Certified: Azure Database Administrator Associate

Microsoft: Certified: Azure Security Engineer Associate

Microsoft: Certified: Azure Solutions Architect Expert

Microsoft: Certified: Identity and Access Administrator Associate

Microsoft: Certified: Information Protection Administrator Associate

Microsoft: Certified: Security Operations Analyst Associate

Microsoft: MCSA: SQL 2016 Database Admin

Microsoft: MCSA: SQL 2016 Database BI Development

Microsoft: MCSA: SQL 2016 Database Dev

Microsoft: MCSA: Windows Server 2012

Microsoft: MCSA: Windows Server 2016

Microsoft: MCSE: Core Infrastructure

Microsoft: MCSE: Database Management and Analytics

Microsoft: MCSE: Productivity Solutions Expert

VMware: VCAP: Certified Advanced Professional

VMware: VCDE: Certified Design Expert

VMware: VCP: Certified Professional

Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience. 7 years experience in telecommunications sector. Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage. Experience with a customer service-oriented company.

7 years experience in telecommunications sector.

Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage.

Experience with a customer service-oriented company.

Supervisory/Budgetary Responsibilities

At least two years of supervisory or lead experience is preferred. The Watch Officer (WO) performs duties as a shift supervisor and shall be the senior NOC person in the absence of the Chief Watch Officer. Update proprietary applications regarding: Update section employee daily status, leave, sick, on site, etc. Verify and track accomplishment of section monthly or quarterly safety and compliance training Purge section employee expired certifications. Verify section employee compliance training in Virtual Training Record. Verify section vehicle logs are being kept accurately and uploaded. Ensure section personnel are maintaining their 8570 / 8140 certifications. Review weekly training compliance reports for accomplishment prior to suspense. Review and approve leave forms ensuring before approval all compliance training is current. Coordinate transportation and integration of new and returning employees. Document and promptly counsel poor performance and policy violations. Enforce all V2X, GO 1, and dress code policies. Provide annual employee appraisal feedback in a professional and constructive manner. Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism. Ensure the safety of personnel and monthly safety inspections are properly conducted. Communicate effectively up and down the chain of command. Manage work schedules. Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC) Work with employees and HR when emergencies or abnormal circumstances occur. To the best of your ability render all decisions based upon our company values and principles of Integrity, Respect, Responsibility, and Professionalism.

The Watch Officer (WO) performs duties as a shift supervisor and shall be the senior NOC person in the absence of the Chief Watch Officer.

Update proprietary applications regarding: Update section employee daily status, leave, sick, on site, etc. Verify and track accomplishment of section monthly or quarterly safety and compliance training Purge section employee expired certifications. Verify section employee compliance training in Virtual Training Record. Verify section vehicle logs are being kept accurately and uploaded. Ensure section personnel are maintaining their 8570 / 8140 certifications.

Update section employee daily status, leave, sick, on site, etc.

Verify and track accomplishment of section monthly or quarterly safety and compliance training

Purge section employee expired certifications.

Verify section employee compliance training in Virtual Training Record.

Verify section vehicle logs are being kept accurately and uploaded.

Ensure section personnel are maintaining their 8570 / 8140 certifications.

Review weekly training compliance reports for accomplishment prior to suspense.

Review and approve leave forms ensuring before approval all compliance training is current.

Coordinate transportation and integration of new and returning employees.

Document and promptly counsel poor performance and policy violations.

Enforce all V2X, GO 1, and dress code policies.

Provide annual employee appraisal feedback in a professional and constructive manner.

Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism.

Ensure the safety of personnel and monthly safety inspections are properly conducted.

Communicate effectively up and down the chain of command.

Manage work schedules.

Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC)

Work with employees and HR when emergencies or abnormal circumstances occur.

To the best of your ability render all decisions based upon our company values and principles of Integrity, Respect, Responsibility, and Professionalism.

Work Environment:

The work environment will be 95% indoors and 5% outdoors.

The outdoor work environment may exceed temperatures 100° F. Candidate must be able to physically withstand extreme heat.

Physical Activities:

Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs.

Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time.