Warehouse & Operations Manager
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Key skills for this role
About the Role
Manage warehouse operations, optimize inventory control, ensure compliance, and lead teams in FMCG sectors with expertise in WMS and ERP systems.
Key Skills for This Role
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Overview
- Direct and optimize the daily operations of a multi-brand warehouse, ensuring flawless, high-volume fulfillment, and timely dispatch for sensitive products (Cosmetics, Food & Bakery).
- Act as the ultimate authority on the warehouse floor. Define clear roles to ensure collaboration, eliminate overlap, set strict KPIs, and enforce workplace discipline and accountability.
- Implement strict inventory tracking protocols, including FIFO (First-In, First-Out), to manage expiry dates for bakery and food items, ensuring zero waste and 100% stock accuracy.
- Oversee storage condition compliance (temperature and humidity controls) required for both cosmetics and fresh food products.
- Establish and oversee a watertight, efficient system for handling returns (RTO, damaged, or expired goods) to minimize loss and ensure instant inventory updates.
- Manage relationships and resolve bottlenecks with shipping companies and delivery fleets to ensure seamless last-mile delivery.
- Provide comprehensive daily and weekly operational reports regarding order fulfillment rates, return statistics, and staff productivity directly to upper management.
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