Waitress/Waiter/ Service Staff
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Key skills for this role
About the Role
General Overview Responsible for taking orders and serving food and beverages to guests, checking on customers to ensure customer satisfaction and quality of service.
Key Skills for This Role
Full Job Posting
General Overview
Responsible for taking orders and serving food and beverages to guests, checking on customers to ensure customer satisfaction and quality of service.
Responsibilities
- Greeting customers when they enter and giving them menus when seated
- Taking orders from customers and coordinating it to the kitchen
- Serving customers their food and making sure they are happy with the food
- Taking delivery orders on the phone when necessary
- Selling wholefood products and providing information to customers on the benefits of these products
- Cleaning tables and general front of house area
- Cash handling - giving invoices and change to customers
- Implementing a high level of customer service at all times
- Actively upselling menu items and wholesale products
- Attending training sessions and workshops on vegan and raw food when necessary and have full knowledge of all menu dishes to be able to inform to customers
- Managing the Point of Sale (POS).
- Collecting payments by accepting cash, check, or charge payments from customers; making change for cash customers.
- Verifying credit acceptance
- Issuing receipts and refunds
- Redeeming and monitoring vouchers and loyalty card
- Balancing cash drawer by counting cash at the beginning and end work shift
- Balancing cash/credit sales against the POS report
- To represent the company ethos and vision at all times
Application Question(s)
- Do you have a valid Qatar ID?
- Do you have a valid Food Handling Certificate?
- Are you an immediate joiner?
- How much is your salary expectation?
Education
- Diploma (Preferred)
Experience
- Service in fine dine in restaurant or hotel: 2 years (Preferred)
- Customer Service: 2 years (Preferred)
Language
- English fluently (Required)
License/Certification
- Customer service training certificate (Preferred)
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