Customer Service Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Overview: A Customer Service Representative is responsible for delivering a positive customer experience by addressing inquiries, resolving complaints, and providing accurate information about products or services.
Key Skills for This Role
Full Job Posting
Overview
- A Customer Service Representative is responsible for delivering a positive customer experience by addressing inquiries, resolving
- complaints, and providing accurate information about products or services.
- The role requires strong communication skills,
- problem-solving ability, and a customer-focused attitude to ensure satisfaction and build trust.
- By handling interactions
- professionally and efficiently, customer service staff play a key role in maintaining the company’s reputation and long-term
- customer relationships.
- The position will include key responsibilities such as:
- Follow all company polices outlined in the Employee Handbook and General Policies and Procedures.
1. Customer Service & Communication
- Handle all customer inquiries and orders received through WhatsApp, the website, and the mobile application.
- Manage client communication promptly and professionally for all meal plan–related queries.
- Collect and document customer feedback, concerns, and service issues.
- Coordinate with the nutritionist to share client updates, preferences, and necessary dietary adjustments.
- Provide follow-up to ensure customer satisfaction and smooth communication flow.
2. Order Management
- Check, verify, and track all daily orders received through multiple platforms.
- Ensure accurate entry, confirmation, and follow-up of orders for the vegan meal plan.
- Work closely with the operations and nutrition teams to ensure all meal customizations are correctly reflected.
3. Sales Coordination
- Maintain daily records of sales, subscriptions, and renewals.
- Tally daily and weekly sales reports and submit them to management.
- Assist in upselling meal plans and promoting ongoing offers when required.
4. Delivery & Logistics Coordination
- Prepare and share daily delivery lists and routes with the delivery team.
- Ensure accurate delivery schedules and support with route planning when necessary.
- Follow up on delivery issues, delays, or errors and ensure timely resolutions.
5. Internal Collaboration
- Work closely with operations, kitchen, and nutrition teams to ensure seamless execution of all vegan meal plan services.
- Support the department with administrative tasks and any additional responsibilities assigned.
Application Question(s)
- Can you join immediately?
- How much is your salary expectation?
Education
- Bachelor's (Preferred)
Experience
- customer service: 1 year (Preferred)
Language
- Arabic (Preferred)
- English (Preferred)
License/Certification
- QID (Preferred)
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Evergreen Organics Cafe
Barista
Doha, QAT
Responsible for making quality beverages such as hot and cold drinks, smoothies, preparing food orders and making sure to form a good customer relationship. Responsibilities Greeting customers Prepare and serve drinks
Waitress/Waiter/ Service Staff
Doha, QAT
General Overview Responsible for taking orders and serving food and beverages to guests, checking on customers to ensure customer satisfaction and quality of service. Responsibilities Greeting customers when they enter
Facial Therapist / Receptionist
Doha, QAT
Job Summary: We are looking for a versatile and professional Facial Therapist who can also handle receptionist duties. The ideal candidate should be skilled in facial treatments while ensuring smooth front desk operation