Waitress

Overview

Job Description

• **Deliver Excellent Guest Service**
• – Greet guests warmly, assist with seating, take orders accurately, and provide attentive service according to hotel standards.
• **Promote Hotel Services**
• – Actively recommend hotel facilities, food and beverage offerings, and local attractions to guests.
• **Serve Food and Beverages**
• – Prepare and serve food, beverages, coffee, wine, and other drinks following established service procedures and standards.
• **Handle Guest Requests and Complaints**
• – Anticipate guest needs, respond promptly to inquiries, and resolve complaints to ensure guest satisfaction.
• **Maintain Product Knowledge**
• – Develop thorough knowledge of menu items, ingredients, beverages, wines, glassware, promotions, and outlet operating hours.
• **Follow Service Standards**
• – Adhere to the correct sequence of service, telephone etiquette, responsible alcohol service, and all departmental policies and procedures.
• **Ensure Cleanliness and Hygiene**
• – Maintain cleanliness of assigned stations, equipment, service areas, and comply with safety, sanitation, and food allergy awareness standards.
• **Prepare and Set Up Service Areas**
• – Set tables, arrange linen, glassware, cutlery, and equipment, replenish supplies, and ensure readiness for service.
• **Support Operational Efficiency**
• – Monitor stock levels, replenish buffet items, complete side duties, restock supplies, and properly store reusable items after service.
• **Demonstrate Professionalism and Teamwork**
• – Communicate courteously with guests and colleagues, maintain a positive “Yes I Can” attitude, uphold ethical standards, and support maintenance and minibar operations when assigned.

Qualifications

• Minimum 2 years of experience as a Waiter/Server in a 4-star or 5-star hotel.
• Experience in any of the following:
• + Japanese cuisine (sushi, sashimi, traditional Japanese service)
• + Bar operations and beverage service (cocktails, spirits, wines)
• + Fine dining restaurant service
• Strong knowledge of food and beverage service standards and menu items.
• Excellent customer service and communication skills.
• Good command of spoken and written English.
• Well-groomed, professional, and pleasant personality.
• Strong attention to detail and accuracy in order taking and service.
• Ability to work under pressure in a fast-paced environment.
• Strong multitasking and teamwork skills.
• Positive, energetic, and guest-focused attitude (“Yes, I Can” mindset).
• Age: 20–30 years.

Why Join Radisson Hotel Group?

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Experience the Team Spirit -

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