Waiter/Waitress
Skills
About This Role
Guest Service Excellence
- Provide courteous, professional, and efficient food and beverage service at all times.
- Anticipate guest needs, preferences, and expectations to exceed satisfaction.
- Present menus proactively and provide detailed explanations of dishes and beverages.
- Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.
- Handle guest feedback professionally and report any concerns to the Manager on Duty.
Operations
- Serve and clear food and beverage items in a timely and unobtrusive manner.
- Ensure tables are properly set, cleared, and reset according to service standards.
- Support team members with food running, table service, and station refills.
- Act as a link between Front of House and Back of House to ensure smooth service flow.
- Follow opening and closing checklists to ensure seamless operations.
- Maintain cleanliness and organization of service stations at all times.
Financial & Quality Standards
- Support daily financial targets and operational goals of the outlet.
- Follow all financial handling procedures as per company guidelines.
- Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.
Health, Safety & Hygiene
- Ensure full compliance with HACCP and FIFO standards.
- Follow all health, safety, and emergency procedures, including evacuation protocols.
- Report hazards and maintenance issues through the appropriate systems.
Teamwork & Communication
- Maintain effective communication with colleagues and management.
- Attend all briefings, meetings, and training sessions as required.
- Support other departments when needed and contribute to overall hotel operations.
- Uphold grooming and presentation standards at all times.
Additional Responsibilities
- Perform any additional duties or special projects assigned by management.
- Demonstrate accountability and ownership within the workplace.
- Contribute to sustainability initiatives and responsible operational practices.
& Education
- Minimum of 1 2 years of experience in a similar role, preferably within a luxury hospitality environment.
- High school diploma or equivalent preferred.
& Competencies
- Strong communication skills in English; additional languages are an advantage.
- Excellent interpersonal and guest engagement skills.
- Ability to work efficiently in a fast-paced, high-pressure environment.
- Strong attention to detail and commitment to service excellence.
- Ability to work collaboratively within a diverse team.
- Good time management and multitasking abilities.
- Well-groomed, professional appearance and positive attitude.
Additional Requirements
- Flexibility to work various shifts, including weekends and public holidays.
- Knowledge of food safety, hygiene, and service standards.
- Experience working with LQA, Forbes standards, or similar luxury benchmarks is an advantage.
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