Waiter/Waitress

Job Scope:

The Waiter is responsible for providing an exceptional dining experience to guests in an upscale restaurant setting. This role requires a high level of attention to detail, excellent customer service, and a deep understanding of fine dining etiquette.

Main Duties and Responsibilities:

• Provide impeccable and personalized service to guests in accordance with fine dining standards.
• Demonstrate an in-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings.
• Offer recommendations and assist guests in making informed choices.
• Perform tableside preparations such as carving, flamb , or dessert presentations with precision and flair.
• Engage guests in interactive dining experiences while maintaining professionalism.
• Ensure tables are meticulously set with the appropriate silverware, glassware, and china.
• Pay attention to details such as folded napkins, polished flatware, and proper alignment of table items.
• Take orders with a high level of accuracy, paying attention to specific guest requests and dietary restrictions.
• Communicate orders promptly and efficiently to the kitchen, ensuring a smooth flow of service.
• Monitor the pacing of the dining experience, ensuring courses are served at the appropriate intervals.
• Coordinate with the kitchen to maintain a well-timed and orchestrated dining service.
• Uphold the highest standards of professionalism, including appearance, grooming, and demeanor.
• Handle guest feedback and concerns with grace and address them to the satisfaction of the guest.
• Work closely with colleagues to maintain a harmonious and efficient working environment.

Education:

• High school diploma or equivalent.
• Hospitality Management or Customer Service Certificate

Qualifications/Skills:

• Extensive knowledge of fine dining service standards, menu items, and wine pairings.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and high-pressure environment.