Resort Host

Company Description

Job Description** **Role Overview

Guest Arrival & Departure

• Welcome guests warmly upon arrival and ensure a smooth check-in experience.
• Process check-ins and check-outs accurately using the hotel PMS system.
• Escort or direct guests to rooms/resort areas where required.
• Ensure all departure formalities are handled efficiently and professionally.

Guest Experience & Relations

• Act as a key point of contact for guest enquiries and requests.
• Provide personalised information about resort facilities, services, and local area.
• Handle guest feedback and complaints with professionalism and care, escalating where necessary.
• Anticipate guest needs to enhance the overall stay experience.

Front Office Operations

• Manage room allocations in coordination with Housekeeping and Reservations.
• Ensure accurate and up-to-date guest records in the system.
• Handle cash, billing, and payment transactions accurately.
• Support daily front office reporting and handovers.

Communication & Coordination

• Coordinate with Housekeeping, Concierge, and F&B teams to ensure seamless guest service.
• Communicate guest preferences, special requests, and VIP requirements effectively.
• Support smooth flow of operations during peak check-in/check-out periods.

Service Excellence

• Deliver service that reflects Banyan Tree’s luxury and personalised hospitality standards.
• Maintain a calm, polished, and professional presence at all times.
• Ensure consistency in service delivery across all guest touchpoints.

Health, Safety & Compliance

• Follow all front office procedures, safety protocols, and data privacy standards.
• Ensure proper handling of guest information and payments.
• Comply with all brand and operational SOPs.

Qualifications** **Qualifications & Experience

• Previous experience as a Receptionist, Front Desk Agent, or Guest Service Agent in a luxury hotel or resort preferred.
• Strong knowledge of front office operations and guest service standards.
• Experience with hotel PMS systems (Opera or similar) is an advantage.
• Excellent spoken English; additional languages are beneficial.

Competencies

• Strong guest-centric mindset
• Excellent communication and interpersonal skills
• Professional presentation and grooming
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Calm and composed under pressure
• Problem-solving and decision-making ability
• Team collaboration
• **Additional Information** **Why Join Us:** At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing.
• We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.