Waiter/Waitress
Role Overview
Provide professional food and beverage service and help make guests' restaurant visits memorable.
Key Skills for This Role
Full Job Posting
Role overview
Provide professional food and beverage service and help make guests' restaurant visits memorable.
Responsibilities
- Perform food and beverage service to hotel standards; greet, seat, and serve customers professionally and personally.
- Learn the assigned outlet menu and advise guests; monitor food and beverage quality.
- Maintain customer relations and respond satisfactorily to complaints and queries.
- Maintain outlet hygiene, cleanliness, and service equipment; prepare for service before, during, and after service.
- Minimize wastage, breakage, and spoilage, and use upselling techniques to exceed expectations and increase revenue.
Qualifications and competencies
- A hospitality diploma or vocational food-and-beverage training and previous high-volume restaurant experience are described as ideal.
- A good command of English and guest-service and interpersonal skills are essential.
- The ideal candidate is passionate about service, positive, adaptable to a busy environment, calm under pressure, and attentive to detail.
- Listed competencies include adaptability, customer focus, recognizing differences, taking responsibility, teamwork, and understanding the job.
Benefits
- Private health insurance, paid time off, and training and development are offered.
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