Housekeeping Order Taker

Role overview

Key responsibilities

• Safekeep, record, and collect Housekeeping Office keys and papers; sort daily activity reports and maintain files.
• Answer and record calls, pass on messages, and follow up as needed.
• Manage Lost and Found receiving, records, storage, claims, and clearance.
• Update and print morning and afternoon Opera room discrepancy reports and send copies to Accounts and Front Office.
• Arrange guest babysitting and prepare monthly payroll attendance sheets.
• Keep the office tidy and clear outdated reports monthly under hotel record-keeping standards.

Qualifications and experience

• A hospitality diploma or vocational training and previous similar-role experience are ideal.
• Good written and spoken English communication and interpersonal abilities are essential.
• Computer literacy and Opera experience are advantages.

Knowledge and competencies

• The ideal candidate is friendly, courteous, quality-focused, attentive to detail, and sensitive to cultural differences.
• The role calls for customer focus, adaptability, teamwork, responsibility, and understanding of the job.
• Candidates should be able to work under pressure in a fast-paced, multicultural environment.