Waiter/Waitress

Overview

• A Waiter/Waitress is responsible for providing guests with food and beverages as requested in an efficient manner and according to proper procedures and company standards.
• What will I be doing?
• As a Waiter/Waitress, you will be responsible for providing guests with food and beverages as requested in an efficient manner and according to proper procedures and service standards.
• Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage an efficiently operated service shift in accordance with agreed standards and regulations
• Use every opportunity to gain knowledge in all areas of service operations
• Ensure all tables receive their food and beverages as requested in a timely manner
• Maintain cleanliness of all equipment used during shifts
• Maintain cleanliness of the outlet and storage areas according to health, safety, and hygiene standards at all times
• Demonstrate full knowledge of all food and beverage menus and be ready to explain and recommend items to guests
• Comply with company health, safety, and fire regulations and procedures
• Adhere to company disciplinary policies when necessary
• Maximise revenue and guest satisfaction through upselling food and non-alcoholic beverages and delivering excellent customer service
• Demonstrate excellent knowledge of all non-alcoholic beverages served, including preparation and presentation standards
• Meet or exceed monthly sales and performance targets
• The Beverage Service Associate at Hilton Hotels plays a key role in delivering an exceptional hospitality experience to guests by providing a wide range of non-alcoholic beverages, including hot and cold drinks, in a refined and fast-paced environment while maintaining the highest standards of quality and professionalism.

Required Qualifications and Skills

• Previous customer service experience, preferably in a supervisory level or above
• Friendly personality with a smart and professional appearance
• Strong ability to listen and respond courteously to guest needs
• Excellent communication, interpersonal, and teamwork skills
• Ability to work efficiently under pressure with a high level of accountability and attention to detail
• Passion for delivering outstanding guest experiences

Preferred Qualifications (Advantageous)

• Previous experience in hospitality or beverage service roles
• Strong commitment to delivering high levels of guest satisfaction

About Working at Hilton

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