Waiter/Waitress

About This Role

Waiter/Waitress

A Waiter/Waitress is responsible for providing guests with food and beverages as requested in an efficient manner and according to proper procedures and company standards.

What will I be doing?

As a Waiter/Waitress, you will be responsible for providing guests with food and beverages as requested in an efficient manner and according to proper procedures and service standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage an efficiently operated service shift in accordance with agreed standards and regulations
• Use every opportunity to gain knowledge in all areas of service operations
• Ensure all tables receive their food and beverages as requested in a timely manner
• Maintain cleanliness of all equipment used during shifts
• Maintain cleanliness of the outlet and storage areas according to health, safety, and hygiene standards at all times
• Demonstrate full knowledge of all food and beverage menus and be ready to explain and recommend items to guests
• Comply with company health, safety, and fire regulations and procedures
• Adhere to company disciplinary policies when necessary
• Maximise revenue and guest satisfaction through upselling food and non-alcoholic beverages and delivering excellent customer service
• Demonstrate excellent knowledge of all non-alcoholic beverages served, including preparation and presentation standards
• Meet or exceed monthly sales and performance targets

The Beverage Service Associate at Hilton Hotels plays a key role in delivering an exceptional hospitality experience to guests by providing a wide range of non-alcoholic beverages, including hot and cold drinks, in a refined and fast-paced environment while maintaining the highest standards of quality and professionalism.

Required Qualifications and Skills:

• Previous customer service experience, preferably in a supervisory level or above
• Friendly personality with a smart and professional appearance
• Strong ability to listen and respond courteously to guest needs
• Excellent communication, interpersonal, and teamwork skills
• Ability to work efficiently under pressure with a high level of accountability and attention to detail
• Passion for delivering outstanding guest experiences

Preferred Qualifications (Advantageous):

• Previous experience in hospitality or beverage service roles
• Strong commitment to delivering high levels of guest satisfaction

About Working at Hilton:

Hilton is a global leader in the hospitality industry, dedicated to delivering exceptional guest experiences across its hotels and resorts worldwide.

The company’s vision of “spreading the light and warmth of hospitality” is brought to life by its team members, who are at the heart of creating memorable experiences for every guest, every day.