VP, Head of Client Services
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
**Job Purpose** * Act as the primary point of contact for FAB AM clients, managing day\-to\-day inquiries and ensuring delivery of a high standard of service across all touchpoints * Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards * Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service\-level agreements are
Key Skills for This Role
Full Job Posting
Job Purpose
- Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints
- Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards
- Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met
- Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships
- Live and demonstrate the FAB AM values
Key Accountabilities
- Strong interpersonal and communication skills with a client-centric mindset
- Deep understanding of asset management products, operational processes, and client lifecycle management
- Proven ability to manage multiple client relationships and deliver under pressure
- Attention to detail, problem-solving orientation, and commitment to service excellence
- Manage client queries, instructions, and documentation with accuracy and efficiency
- Ensure timely and accurate delivery of reports, statements, and account updates
- Escalate complex cases to relevant teams and follow up on resolution
- Contribute to continuous improvement initiatives to enhance overall client experience.
Qualifications & Experience
- Client servicing and relationship support
- Client onboarding and KYC
- Service KPIs and SLA tracking
- Client query and issue management
- CRM and client data maintenance
- 10-15 Years of Experience
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at First Abu Dhabi Bank (FAB)
Senior Officer, Credit Control (Emiratised Role)
Abu Dhabi, UAE
The role is responsible for Processing / Encoding of credit limits relating to credit facilities and ensure accurate detailing before inputting the same into the Bank’s system. Further, he/she is responsible to comply wi
VP, ICAAP Reporting
Abu Dhabi, UAE
Job Purpose Candidate to play a key role in the risk management function and overall capital management process at FAB by leading the ICAAP, Internal & Regulatory Stress Testing exercises, Recovery and Resolution plan fr
Manager, CBG CCS ( Alain )
Abu Dhabi, UAE
Specific Accountability The key objective of the Manager would be to act as a liaison between clients and other internal departments of the bank. And Manager would endeavour to enhance the client experience by servicing
Principal Lead, Engagement Platforms - Emiratised Role
Abu Dhabi, UAE
Role Specific Responsibilities Lead the strategy, design, and delivery of all engagement platforms including CRM, contact center systems (voice/chat/video), public websites, and ATM/CDM networks. Ensure seamless integr
Senior Officer, , CCS IBG & Govt ( Alain )
Abu Dhabi, UAE
Key Accountabilities Possess hands on experience in handling walk in customers.- Possess adequate skills in managing client service counter functions.- Act as the first point of contact for walk in clients, receive inst
Senior Officer, CCS IBG & Govt ( Alain )
Abu Dhabi, UAE
Key Accountabilities Possess hands on experience in handling walk in customers. Possess adequate skills in managing client service counter functions.- Act as the first point of contact for walk in clients, receive inst
Teller
Dubai, UAE
JOB TITLE Teller (Emiratized role) LOCATION & WORK ARRANGEMENT Dubai Onsite JOB SUMMARY / INTRODUCTION * Performs customer-facing cash counter transactions accurately, securely, and within agreed turnaround times, in c
ED, Market Insights & Strategy
Abu Dhabi, UAE
Job Summary To be a key, research producing member of the Market Insights & Strategy team within the Global Markets division of FAB. Successful candidate will work as an integral part of the team in providing internal s
Senior Officer, Credit Control (Emiratised Role)
Abu Dhabi, UAE
VP, ICAAP Reporting
Abu Dhabi, UAE
Manager, CBG CCS ( Alain )
Abu Dhabi, UAE
Principal Lead, Engagement Platforms - Emiratised Role
Abu Dhabi, UAE
Senior Officer, , CCS IBG & Govt ( Alain )
Abu Dhabi, UAE
Senior Officer, CCS IBG & Govt ( Alain )
Abu Dhabi, UAE
Teller
Dubai, UAE
ED, Market Insights & Strategy
Abu Dhabi, UAE