VMS Tech Operations Specialist
Role Overview
The VMS Operations Technology Specialist participates as the configuration lead on various projects including the creation and implementation of technology and business solutions, working with implementation and operations teams to ensure that the technology is in line with new and existing customers’ business requirements. The scope of this position will include, but is not limited to, requirements creation, test script development, tracking progress, and owning the steps to arrive at resolution.
Additional responsibilities include:
• Provide tier 2 support to MSP clients and program office teams
• Utilize a variety of Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, VNDLY, Coupa, etc.
• Collect, review and input data via flat files into VMS; audit output data and resolve errors where applicable
• Evaluate operational processes and procedures, identifying areas for improvement
• Assist with other dynamic duties as assigned by the US VMS Operations Manager
Job requirements
• Support MSP quality initiatives by managing all Program Change Requests (PCR’s) in compliance with MSP defined procedures and SLA's
• Initiate, recommend and implement solutions through designated channels
• Validate the successful implementation of solutions
• Staffing, MSP and/or contingent workforce
Key Skills for This Role
Full Job Posting
Job description
The VMS Operations Technology Specialist participates as the configuration lead on various projects including the creation and implementation of technology and business solutions, working with implementation and operations teams to ensure that the technology is in line with new and existing customers’ business requirements. The scope of this position will include, but is not limited to, requirements creation, test script development, tracking progress, and owning the steps to arrive at resolution.
Additional responsibilities include
- Provide tier 2 support to MSP clients and program office teams
- Utilize a variety of Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, VNDLY, Coupa, etc.
- Collect, review and input data via flat files into VMS; audit output data and resolve errors where applicable
- Evaluate operational processes and procedures, identifying areas for improvement
- Assist with other dynamic duties as assigned by the US VMS Operations Manager
Job requirements
- Support MSP quality initiatives by managing all Program Change Requests (PCR’s) in compliance with MSP defined procedures and SLA's
- Initiate, recommend and implement solutions through designated channels
- Validate the successful implementation of solutions
- Staffing, MSP and/or contingent workforce
- Vendor Management Systems
- Intermediate skills with MS Office Suite, primarily Word and Excel, or willingness and commitment to attain that skill level (or higher)
- Minimum of 2 years Customer Service experience
- Strong analytical skills
- Creative problem-solving skills
- Exceptional customer service skills
- Desire to learn and grow technical skills
About Vertage
Private global staffing group providing workforce-management and professional services to enterprise and government clients.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Vertage
Billing Manager
Atlanta, USA
Principal Account Executive
San Francisco, USA
Talent Resourcing Partner
Bristol, GBR
Program Manager
Buffalo, USA
Business Partner
Manchester, GBR
Customer Success Business Partner, Workforce Solutions
, USA
Talent Experience Coordinator
, USA
L&D Specialist - Sales Excellence
Lauderdale-by-the-Sea, USA