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Billing Manager

Vertage
Atlanta, USA
Manager
Hybrid
Discovered 2 days ago

Full Job Posting

Key Responsibilities

  • Billing Operations Leadership
  • Lead daily billing operations across multiple business lines and customer programs.
  • Ensure accurate and timely invoice generation and delivery in accordance with contractual and client requirements.
  • Monitor billing productivity, backlog, cycle times, and service-level performance.
  • Manage exception reporting, prioritization, and resolution processes.
  • Ensure adherence to established billing policies, procedures, and controls.
  • Revenue Protection and Financial Controls
  • Oversee billing quality-control processes to minimize invoice errors and revenue leakage.
  • Ensure all validated billable activity is invoiced timely and accurately.
  • Review aging trends and partner with Credit & Collections to support cash-flow objectives.
  • Monitor billing exceptions, credits, rebills, write-offs, and revenue-impacting adjustments.
  • Support internal and external audit requests and maintain clear documentation and audit trails.
  • Customer and Escalation Management
  • Serve as the primary escalation point for complex customer billing issues.
  • Resolve invoice disputes, rate discrepancies, purchase-order challenges, and billing inquiries.
  • Partner with client-facing teams to improve customer satisfaction and payment outcomes.
  • Support strategic client reviews and executive escalations.
  • Maintain clear stakeholder communication until issues are fully resolved.
  • Leadership and Team Development
  • Manage, coach, and develop Billing Specialists and Pay/Bill staff.
  • Establish performance expectations, service standards, and accountability measures.
  • Support hiring, onboarding, training, and succession-planning activities.
  • Balance workloads and priorities to maintain service levels and business continuity.
  • Foster continuous improvement, collaboration, and operational excellence.
  • Systems and Process Improvement
  • Partner on billing system enhancements, implementations, integrations, and testing initiatives.
  • Identify automation opportunities and process efficiencies.
  • Use reporting and operational data to identify trends, risks, and improvement opportunities.
  • Participate in business transformation and integration projects.
  • Work Experience and Attributes
  • Essential
  • Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
  • Five or more years of billing, accounts receivable, finance operations, or staffing back-office experience.
  • Three or more years of leadership experience managing operational teams.
  • Strong knowledge of invoicing, customer billing processes, accounts receivable, collections, and revenue controls.
  • Advanced Microsoft Excel skills and experience with ERP or pay/bill platforms.
  • Demonstrated ability to manage competing priorities in a high-volume environment.
  • Strong analytical, communication, customer-service, and problem-solving skills.
  • Preferred
  • Experience in staffing, MSP, VMS, or contingent-workforce environments.
  • Experience with Dynamics GP, 1Staff, Bullhorn, UKG, or comparable platforms.
  • Experience supporting complex, high-volume, multi-client billing operations.
  • Experience leading system implementations or operational transformation initiatives.
  • This position description outlines the principal purpose and main elements of the role. It is not intended to be a wholly comprehensive or permanent schedule of duties and may be amended to meet the changing needs of the business.

Qualifications

  • Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
  • Experience with Dynamics GP, 1Staff, Bullhorn, UKG, or comparable platforms.

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