Visitor Experience Consultant

Summary

Main Responsibilities

• Defining the visitor experience strategy across discovery, planning, ticketing, arrival, navigation, engagement, and post-visit phases.
• Developing technology and digital strategy for visitor ecosystems, including smart companion apps, ticketing, personalization, and AI-driven services.
• Designing seamless visitor journeys for international visitors, VIPs, families, school groups, and people of determination.
• Defining requirements for smart companion apps including itinerary planning, live updates, recommendations, and digital concierge capabilities.
• Leading strategy for wayfinding, navigation, congestion-aware routing, and location-aware services.
• Developing frameworks for personalization, gamification, social engagement, accessibility, and multilingual experiences.
• Assessing vendor landscape across ticketing platforms, visitor apps, recommendation engines, navigation technologies, accessibility solutions, and AI-enabled engagement tools.
• Supporting vendor evaluation, procurement activities, and implementation partner selection.

Key Requirements

• Prior Expo or mega-event experience (World Expo, Olympics, FIFA, Formula 1, Hajj-scale operations, etc.).
• Strong experience in visitor experience, guest journey design, destination technology, or digital experience leadership.
• Proven background in visitor journey orchestration and physical-digital integration.
• Experience evaluating technologies for high-volume public-facing ecosystems.
• Strong understanding of ticketing systems, personalization tools, AI-enabled visitor services, and wayfinding technologies.
• Nice to Have:
• Experience in large events, airports, theme parks, destinations, or cultural venues.