Virtual Debt Settlement Executive

About This Role

We’re expanding our collection team and hiring a Virtual Debt Settlement Executive to join in.​

(Full time Remote) (For Indians and Philippines) ​

We are looking for a results-driven Debt Collector Executive who is confident, persuasive, and able to manage a portfolio with professionalism and discipline. This role plays a key part in maintaining cash flow by handling debtor accounts, negotiating settlements, and ensuring consistent follow-up.​

The ideal candidate is target-oriented, resilient under pressure, and able to communicate clearly while maintaining strong client relationships.​

Key Responsibilities​

· Manage a diverse portfolio of accounts for Domestic and CBC clients and oversee the full collection process.​

· Collect outstanding debts from defaulters and achieve assigned collection targets.​

· Contact debtors through phone calls, emails, and written correspondence to resolve outstanding balances.​

· Conduct skip tracing to obtain updated contact details and re-establish communication with debtors.​

· Investigate delinquent accounts, review debtor financial status, and identify suitable payment solutions.​

· Plan and implement appropriate recovery strategies for outstanding payments.​

· Negotiate effectively to secure payment commitments, settlement agreements, or payment extensions.​

· Schedule and conduct field visits when location details are available.​

· Maintain detailed and accurate records of all collection activities, including payment arrangements, promises to pay, and communications.​

· Ensure CRM is consistently updated with all case activities and progress.​

· Provide regular updates to the Team Leader or Manager on account status and collection efforts.​

· Prepare and submit client reports and case feedback to the operations team.​

· Update client portals with clear and detailed case information.​

· Maintain and update sales and collection reports accurately.​

· Manage the assigned portfolio efficiently and adhere strictly to all internal processes and guidelines.​

· Coordinate with the Accounts team for issuing Alwadi invoices related to collected payments.​

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We Are Looking For:​

· Experience in debt collection or settlement is preferred.​

· Persuasive communication and strong negotiation skills.​

· Ability to manage targets and handle portfolio pressure.​

· Organized and detail-oriented.​

· Comfortable working remotely and independently.​

Remote Work Requirements​

Since this is a fully remote role, candidates must have their own laptop, a reliable high-speed internet connection, and a quality headset with noise cancellation to ensure seamless communication and productivity.​

To apply for this position, please submit your application by sending your resume to career@alwadiholding.com with the code VDSD2026.

Kindly note that applications will only be accepted through the application link, which will be sent to you via email after you submit your resume.

Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month

Work Location: In person