Video Conferencing Coordinator

Role overview

Responsibilities

• Coordinate bookings through GoBookings and communicate with court and correctional centre staff to minimise prisoner wait times and rescheduling.
• Monitor live videoconferences and communicate prisoner movements, completions, cancellations, and delays to courts, legal representatives, and custodial officers.
• Share information about prisoner placement and transfers with custodial centres, Sentence Management, courts, and legal representatives.
• Monitor prisoner responses to court outcomes where possible and communicate relevant information to custodial officers and Offender Development.
• Exchange information with key agencies, build stakeholder relationships, and schedule visits with courts and other external stakeholders.
• Maintain electronic recording systems, collate information, and comprehensively document videoconferencing activity.
• Help maintain IOMS statistics, provide data-entry support, and ensure the confidentiality of documentation.
• Support staff with administrative issues and prepare memorandums, reports, correspondence, and human resource documentation.

Role requirements

• Coordinate bookings using the GoBookings online system.
• Maintain accurate records and documentation and handle information confidentially.
• Provide administrative support, including preparing reports and correspondence.