Veterinary Receptionist

Role overview

Key responsibilities

• Welcome clients and pets; answer phone calls and emails and direct inquiries appropriately.
• Schedule and confirm appointments, manage the clinic calendar, and coordinate follow-up reminders.
• Register clients and patients and maintain accurate medical and client records.
• Process payments, issue invoices, and handle basic billing inquiries.
• Coordinate communication between clients and veterinary staff to support patient flow.
• Keep reception and waiting areas clean, organized, and welcoming.
• Complete data entry, filing, and document management.
• Assist with clinic supply orders and delivery coordination.
• Provide basic information about services, appointment procedures, and general pet care.
• Support veterinary staff with daily clinic operations.

Requirements

• At least one year of receptionist, front-desk, or customer-facing administrative experience.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort with digital booking or practice management systems.
• Professional, positive, client-centered attitude; genuine love for animals and empathy toward pet owners.

Preferred qualifications

• Veterinary clinic, pet care facility, or animal-related experience is preferred.
• Familiarity with veterinary practice management software is preferred.

Workplace

• Work is in person.

Application instructions

• Applicants are asked to submit a short video introduction and attach a CV.
• Applicants who submit the video introduction will be prioritized for interview selection.