Veterinary Receptionist

Role overview

Key responsibilities

• Greet clients and pets with warmth and professionalism.
• Answer calls, respond to emails, and direct inquiries to the appropriate team.
• Schedule and confirm appointments, manage the clinic calendar, and send follow-up reminders.
• Register clients and patients and maintain accurate medical and client records.
• Process payments, issue invoices, and respond to basic billing inquiries.
• Coordinate communication and patient flow between clients and veterinary staff.
• Keep the reception area and waiting room clean, organized, and welcoming.
• Handle data entry, filing, and document management.
• Assist with ordering clinic supplies and coordinating deliveries.
• Provide basic information about clinic services, appointment procedures, and general pet care.
• Support day-to-day veterinary team operations.

Requirements

• At least one year of receptionist, front desk, or customer-facing administrative experience.
• Excellent verbal and written English communication skills.
• Strong organization and multitasking skills for a fast-paced environment.
• Proficiency in Microsoft Word, Excel, and Outlook, plus comfort with digital booking or practice management systems.
• Professional, positive, client-centered attitude and genuine care for animals and pet owners.

Preferred qualifications

• Veterinary clinic, pet care facility, or animal-related experience is preferred.
• Familiarity with veterinary practice management software is preferred.

Workplace

• Work is in person.