Venue Manager - WPA

Job Summary

Key Responsibilities: Venue & Operations Management

• Oversee day-to-day operations of the sports facility
• Ensure the highest standards of cleanliness, safety, and customer experience
• Manage facility schedules, bookings, and event coordination
• Ensure all customer inquiries (walk-ins, calls, and bookings) are handled efficiently

Sports Program Oversight

• Supervise and support the delivery of padel training programs
• Plan and organize:
• Internal tournaments
• External league competitions
• Sports and fitness events
• Drive new initiatives to increase participation and attract high-potential athletes
• Ensure inclusive and diverse participation across all programs

Team Leadership & Management

• Lead and manage the front desk and administrative team
• Prepare staff rosters and ensure full coverage at all times
• Approve leaves and arrange replacements when required
• Set performance goals, monitor progress, and provide regular feedback
• Handle escalated customer concerns professionally

Stakeholder & Partnership Management

• Coordinate with:
• Sports academies
• Vendors and suppliers
• Tournament organizers
• Sponsors
• Work closely with internal departments to ensure seamless operations

Requirementsexperience

• Minimum **7 years of experience** in venue, sports facility, or operations management
• Background in **padel coaching or playing** is highly preferred

Qualifications

• Bachelor’s Degree in **Sports Management** or a related field
• **Certified Padel Coach** is an advantage

Core Competencies

• Strong leadership and team management skills
• Excellent planning and organizational abilities
• Business and financial acumen
• Strong problem-solving and decision-making skills
• Customer-focused mindset

Additional Requirements

• Physically fit and able to support on-field activities when required
• Flexible to work evenings, weekends, and during events