Venue Manager

About This Role

Major purpose

The Venue Manager is responsible to oversee the daily operations of Boo Boo Laand. Plan, monitor, and maximize sales. Effectively manage product inventory and all purchasing. Work closely with the Operations team to coordinate and assemble the best possible sales team. Assistant Venue Managers must address customer needs by resolving conflicts and inspiring long-term customer relationships. We prefer female candidates.

Duties and Responsibilities (including but not limited to):

· Managing and motivating team to increase sales and ensure efficiency.

· Maintain a positive work environment

· Analyzing sales figures and forecasting future sales

· Establish good working relationships internally and externally

· Provide training and guidance to team members

· Co-ordinate and communicate with the Operations manager to ensure that all team members undergo regular training

· Ensuring high standards for customer service and health & safety are maintained

· Stay aware of market trends and monitor local competition on regular basis.

· Create schedules for adequate and efficient staffing at all times

· Manage – weekly schedule, absenteeism, attritions, PH, and overall scheduling of the team

· Managing inventory, purchasing, stock levels, and making key decisions about stock control

· Proactively build and maintain customer relationships and reply to customer complaints

· Promoting Boo Boo Laand locally by liaising with local schools, Mall management, and the community in general

· Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market

· Manage and supervise - Maintenance Checklist, Cleaning log sheet, sanitization checklist, etc

· Manage online party bookings, effectively managing and following up on all sales leads – generated online/offline

· Updating colleagues on business performance, new initiatives, and other pertinent issues

· Attending and chairing weekly and monthly meetings as well as conducting daily briefings

· Organizing special promotions, displays, and events

· Submit store operations-related reports on time

· Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues

· Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market

· Conduct feedback sessions, performance reviews, catch-up sessions, etc with team members.

· Always be well-groomed and look presentable

· Actively participate in all internal/external training required for the job

· Take over the responsibility of store operations in the absence of the Operations Manager or as assigned by the Management.

Educational Qualification and Experience:

· Bachelor’s Degree in Hospitality or Business preferred

· 2 years of experience in a leadership or supervisory role in the service industry is preferred

· Knowledge of safety regulations and procedures related to amusement park or entertainment industry preferred.

· Flexibility to work evenings, weekends, and holidays as needed.

Skills

Excellent written and oral communication skills

Decision-making and delegating

Leadership and Problem-solving

Energy and Stress management

Teamwork and Sales proficient

Proficiency in MSWord, Excel, PowerPoint, etc

Adaptability / Flexibility

Customer focus

Job Type: Full-time

Pay: AED13,000.00 - AED15,000.00 per month

Work Location: In person