Vendor Technical Enablement Mentor
Role Overview
Provide practical, on-site technical mentoring to Authorized Service Provider (ASP) field teams.
Enable ASP teams to execute end-to-end telecommunications site activities safely, correctly, and consistently with Ericsson ways of working.
Provide hands-on coaching across installation, testing, commissioning, troubleshooting, and handover.
Strengthen ASP technical capability and self-sufficiency across RAN, transmission, power, civil/site quality, and technical site surveys.
Key Skills for This Role
Full Job Posting
About This Opportunity
Provide practical, on-site technical mentoring to Authorized Service Provider (ASP) field teams.
Enable ASP teams to execute end-to-end telecommunications site activities safely, correctly, and consistently with Ericsson ways of working.
Provide hands-on coaching across installation, testing, commissioning, troubleshooting, and handover.
Strengthen ASP technical capability and self-sufficiency across RAN, transmission, power, civil/site quality, and technical site surveys.
What You Will Do
- Coach ASP field teams through installation, integration, testing, commissioning, troubleshooting, restoration, and handover.
- Demonstrate technical standards across radio, microwave transmission, power, cabling, antennas, and site works.
- Review site readiness, surveys, TSSRs, drawings, BoQs, configurations, work plans, and site connections, identifying technical risks before execution.
- Support installation and commissioning quality, including cabling, grounding, RF checks, transmission configuration/alignment, power checks, alarms, and test records.
- Troubleshoot RAN, transmission, power, and site-related faults, supporting root-cause identification and corrective actions.
- Reinforce Ericsson technical standards, processes, tools, quality checkpoints, EHS, and customer requirements.
- Identify capability gaps and recurring quality issues and provide targeted coaching and practical knowledge transfer.
- Escalate safety risks, non-conformances, unresolved technical issues, and delivery risks.
- Coordinate with ASP supervisors, project/operations teams, and technical specialists to resolve dependencies and support timely handover.
- Maintain required site and technical documentation and promote ASP self-sufficiency.
What You Will Bring
- Bachelor's degree in Telecommunications, Engineering, or a related field.
- Typically 5-10 years of telecommunications field experience, with hands-on GSM/RAN delivery experience and exposure to coaching or coordinating field teams.
- Practical experience in site installation, testing, commissioning, and troubleshooting, particularly across RAN and transmission.
- Knowledge of 2G/3G/4G/LTE/5G equipment, including RBS 6000-family installations, script loading, alarm clearance, fault finding, and basic commissioning.
- Experience with RF installation/testing, including VSWR/DTF checks and antenna installation.
- Knowledge of microwave and fibre transmission, including Ericsson Mini-Link TN/6600, VLAN configuration, link commissioning, and troubleshooting.
- Familiarity with microwave configurations including 1+0, 2+0, 2+2, 4+0, XPIC, and E-Band.
- Knowledge of DC power systems, rectifiers, batteries, civil/site quality, site readiness, TSSRs, drawings, BoQs, and site connections.
- Understanding of integration, commissioning, acceptance, EHS, quality controls, documentation, and handover.
- Strong hands-on coaching, communication, troubleshooting, and problem-solving skills.
- Ability to work independently at field sites and travel as required.
- Proficiency in Excel and PowerPoint; familiarity with MS Project, Primavera, KPIs, and reporting dashboards.
Work Location
- Primary country and city listed in the posting: Saudi Arabia (SA) || Jeddah.
- Role involves on-site mentoring at field sites and travel as required.
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