UX / Operator Journey Designer Lead
Skills
About This Role
Overview
We’re Hiring: UX / Operator Journey Designer Lead
📍 Doha, Qatar
We’re seeking a
UX / Operator Journey Designer Lead
to define and shape the end-to-end experience across a large-scale digital platform.
This role focuses on creating seamless, intuitive, and consistent journeys for operators, developers, and administrators across complex, multi-vendor systems.
What You’ll Do
- You will lead the design of user journeys that simplify complexity and drive adoption across platform services:
- Own end-to-end operator, admin, and developer journeys across platform services
- Create journey maps, personas, and service blueprints for key workflows
- Define UX standards and contribute to a unified design system across vendors
- Design information architecture for service catalogs, onboarding, and self-service portals
- Shape UX for operational workflows (incident management, SLO dashboards, approvals, runbooks)
- Design intuitive Cognitive AI experiences (chat interfaces, RAG UX, tool discovery, feedback loops)
- Conduct usability testing and translate insights into UX improvements
- Define UX acceptance criteria and ensure consistency and accessibility across deliveries
- Collaborate with analytics teams to measure and optimize user journeys
- Produce wireframes, prototypes, UX specs, and multilingual content guidelines
What You Bring
- 7+ years of experience in UX or service design for enterprise platforms
- Strong experience designing complex workflows (operations consoles, developer portals, dashboards)
- Proven ability to create and scale design systems across multiple teams or vendors
- Strong understanding of usability testing and data-driven UX optimization
- Experience working with engineering and architecture teams in agile environments
- Knowledge of accessibility standards (WCAG) and multilingual UX (Arabic/English preferred)
Tech Stack & Tools
Figma \| FigJam \| Miro \| Adobe XD (optional)
PostHog \| UX analytics & funnel analysis tools
Jira \| Confluence \| Storybook / component libraries
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