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teamtailor

User Operations Lending Manager

Astra Tech
Abu Dhabi, UAE
Manager · 4–6 years experience
Discovered 1 weeks ago
pythonsql

Full Job Posting

Responsibilities

  • User Lifecycle Operations & Retention
  • Develop and optimize lifecycle strategies to improve user activation, retention, re-borrowing, and long-term user value (LTV).
  • Design operational strategies for onboarding, repayment engagement, repeat borrowing, and user reactivation.
  • Improve user engagement and reduce churn through targeted operational initiatives and personalized communication strategies.
  • User Segmentation & Targeted Operations
  • Design and maintain user segmentation frameworks based on lifecycle stage, behavior, engagement level, and risk profile.
  • Translate segmentation insights into operational strategies for different user groups.
  • Collaborate with Risk, Marketing, Customer Service, and Product teams to deliver targeted lifecycle operations and communication strategies.
  • Cross-product Growth & Ecosystem Collaboration
  • Drive cross-sell and user migration strategies across Quantix lending products, including CashNow, SNPL, and Easy Cash.
  • Identify opportunities to improve user conversion between products based on user behavior and lifecycle stage.
  • Collaborate with BOTIM ecosystem teams to explore ecosystem-based traffic and lending growth opportunities.
  • Funnel Optimization & User Experience Improvement
  • Analyze user journeys and identify operational or product friction points impacting lifecycle conversion and re-borrowing.
  • Work with Product and Tech teams to optimize key user flows and improve conversion across lending funnels.
  • Support A/B testing initiatives related to retention, lifecycle conversion, and user engagement.
  • Data Analysis & Performance Tracking
  • Monitor and analyze key metrics such as retention rate, re-borrowing rate, lifecycle conversion, user engagement, and LTV.
  • Build dashboards and cohort analysis frameworks to track user performance across different segments and products.
  • Translate business targets into actionable operational initiatives and measurable experiments.
  • Cross-functional Collaboration & Project Management
  • Coordinate across Product, Risk, Marketing, Data, Tech, and Customer Service teams.
  • Drive execution of lifecycle operation and cross-product growth initiatives to ensure measurable business impact.

Requirements

  • 4–6 years of experience in user operations, lifecycle operations, growth operations, product operations, or related roles.
  • Experience in fintech, lending, consumer internet, or ecosystem-based products is preferred.
  • Skills
  • Strong analytical capability (SQL required; Python is a plus).
  • Hands-on experience in lifecycle management, retention operations, cohort analysis, and segmentation strategies.
  • Understanding of lending-related user behavior and operational metrics.
  • Strong project management and cross-functional communication skills.
  • Business-oriented mindset with strong ownership and execution capability.

Preferred Qualifications

  • Experience in fintech, lending, consumer internet, or ecosystem-based products is preferred.
  • Strong analytical capability (SQL required; Python is a plus).

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