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indeed

Unity Programme - Data Business Analyst

HM Revenue & Customs
Newcastle upon Tyne, GBR
Parttime, Fulltime
Onsite
£58,541–£64,624
Discovered 1 weeks ago
Business analysisProcess designService designTarget operating model developmentRequirements definitionTransformation planning

Full Job Posting

About the programme and role

The Unity Programme brings together shared services for HMRC, the Department for Transport, and the Ministry of Housing, Communities and Local Government.

The programme aims to modernise shared-service IT and provide tools for HR, Finance, Payroll, and Procurement administration.

The Business Analyst will help drive delivery of components for the Unity cluster shared solution.

The Process Transformation and UCD team develops shared processes across the participating departments.

Key responsibilities

  • Take ownership of ambiguous work and turn it into practical decisions and deliverable outcomes.
  • Progress complex work independently and plan approaches that bring together the right contributors.
  • Prepare accessible, decision-ready materials aligned with programme objectives and governance standards.
  • Lead workshops with departmental leaders, subject matter experts, delivery partners, and operational teams.
  • Assess delivery options for feasibility, policy alignment, risks, and service impact.
  • Turn varied viewpoints into clear recommendations for evidence-based decisions.
  • Contribute to transformation planning, readiness assessment, and transition design.
  • Work with operational leaders to ensure new processes, roles, and services are understood and viable.
  • Collaborate across departments, agencies, and delivery partners.

Person specification

  • Strong business analysis experience within large-scale transformation.
  • Proven capability in some or all of process design, service design, target operating model development, and requirements definition.
  • A curious, forward-thinking problem solver able to take responsibility for complex work and deliver high-quality outputs.

Salary and benefits

  • National salary is £58,541–£64,624; London salary is £65,869–£72,711.
  • External applicants will join at the pay band minimum.
  • Civil Service Pension with an employer contribution of 28.97%.

Contract and working pattern

  • The position is permanent.
  • Working patterns listed are flexible working, full-time, job share, and part-time.

Locations and travel

  • Listed locations are Glasgow, Manchester, Newcastle upon Tyne, Preston, and Stratford.
  • Newcastle is available only to existing HMRC staff in that location due to workforce controls.
  • Occasional travel may be required for cross-government and cross-department meetings.

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