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indeed

Unity Programme - Data Business Analyst

HM Revenue & Customs
Newcastle upon Tyne, GBR
Parttime, Fulltime
Onsite
£58,541–£72,711,
Discovered 1 weeks ago
Business analysisProcess designService designTarget operating model developmentRequirements definitionWorkshop facilitation

Full Job Posting

Programme context

The Unity Programme brings together shared services for HMRC, the Department for Transport and the Ministry of Housing, Communities and Local Government.

The programme aims to modernise shared-service technology, standardise data and streamline HR, Finance, Payroll and Procurement administration.

The Process Transformation and UCD team develops processes for the participating departments under a shared-services model.

Role responsibilities

  • Provide analytical leadership to support transformation, public value and future service delivery.
  • Take ownership of ambiguous work, structure it and progress it to practical decisions and deliverable outcomes.
  • Plan complex work, bring together the right people and deliver high-quality outputs independently.
  • Ensure materials are decision-ready, accessible and aligned with programme objectives and governance standards.
  • Lead workshops with departmental leaders, subject matter experts, delivery partners and operational teams.
  • Assess delivery options for feasibility, policy alignment, risks and service impact.
  • Turn diverse viewpoints into clear recommendations for evidence-based decision-making.
  • Contribute to transformation planning, readiness assessment and transition design.
  • Work with operational leaders to ensure new processes, roles and services are understood and viable.
  • Work across government departments, agencies and delivery partners, influencing as an analytical lead.

Person specification

  • Strong Business Analysis experience within large-scale transformation.
  • Proven capability in some or all of process design, service design, target operating model development and requirements definition.
  • Ability to take responsibility for complex work independently and drive it to completion.

Travel and location notes

  • Occasional travel may be involved to attend cross-government and cross-department meetings.
  • Listed locations are Glasgow, Manchester, Newcastle upon Tyne, Preston and Stratford; Newcastle is available only to existing HMRC staff at that location.

Salary

  • Salary range is £58,541–£72,711, with separate national and London bands.
  • External applicants will join on the pay-band minimum.
  • A Civil Service Pension is listed with an employer contribution of 28.97%.

Contract and working pattern

  • The description lists a permanent contract.
  • Working pattern options include flexible working, full-time, job share and part-time.

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