UAEN Shopping Experience Team Leader | Retail | IKEA Jebel Ali

Of The Role

What You Will Do

• Ensure customer guidance is in place to facilitate easy customer flow.
• Maintain waiting time and queuing policy benchmarks.
• Support co-workers in handling unresolved customer complaints promptly.
• Ensure all co-workers are aware of target sales, services, and EBP (effective business practices).
• Ensure co-workers provide excellent customer service and acknowledge customers.
• Coach co-workers, support their training paths, and probation periods.
• Motivate and inspire team members using knowledge of IKEA products, services, and local market insights.
• Ensure co-workers are trained for their jobs and can provide accurate information to customers.
• Find more effective ways of working to reduce costs.
• Fulfill daily tasks and monthly KPIs as required by group leader.
• Ensure departmental SOPs are shared with co-workers.
• Receive, count, and sign off cash float for the day from the Accounts Department.
• Ensure cash and coins are organized properly by denomination.
• Prepare reconciliation documents at the end of the business day.
• Collaborate with Finance to manage discrepancies and investigate issues.
• Ensure the right number of co-workers are scheduled to run the store department successfully.

Required Skills To Be Successful

• Strong leadership skills for team guidance and motivation.
• Excellent customer service orientation.
• Effective communication skills in English (Arabic preferred).
• Ability to analyze and resolve operational discrepancies.

What Qualifies You For The Role

• High School education or equivalent.
• 3-4 years of experience in retail, preferably in a customer management capacity.
• Excellent communication and interpersonal skills.
• Proficiency in English; Arabic language skills preferred.
• Leadership skills with a focus on team development.
• Problem-solving abilities and proactive approach.