UAE National | Sales Assistant | Retail | Toys R Us | Galleria Mall
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Key skills for this role
About the Role
Overview Of The Role: The Sales Supervisor is responsible for coordinating and overseeing the effective management of the shop floor, bridging the gap between sales staff and store management.
Key Skills for This Role
Full Job Posting
Overview Of The Role
- The Sales Supervisor is responsible for coordinating and overseeing the effective management of the shop floor, bridging the gap between sales staff and store management. They play a crucial role in client and business development, selling and floor management, and ensuring smooth operational functions of the store. A successful Sales Supervisor will demonstrate leadership presence and act as a role model in sales leadership, facilitating robust client relationships, extensive product knowledge, and supporting store objectives.
Client And Business Development
- Support the team in building long-term client relationships, leveraging different clienteling tools.
- Enhance the "client state of mind" amongst the team.
- Ensure extensive product knowledge within the team.
- Support store management in achieving business objectives, projects, and initiatives such as reporting, sales analysis, and product training.
Selling & Floor Management
- Effectively oversee the shop floor to ensure maximum floor coverage during peak trading periods.
- Act as a role model demonstrating sales leadership to the team.
Operations
- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
- Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain the integrity of the inventory.
- Ensure adherence to loss prevention policies and operational procedures.
- Leadership presence
- Exemplary performer across all functions.
- Effectively resolve customer complaints, exchanges, and inquiries.
- Liaise between staff and management regarding potential performance concerns.
- Propose and implement action plans to deliver efficient processes and organization of the store.
- Educate the team on sales plans, personal sales goals, and KPIs.
Others
- Act as an ambassador of the brand, culture, quality, and know-how.
- Ensure store presentation standards are achieved and maintained.
Required Skills To Be Successful
- Strong leadership and team management abilities.
- Effective communication and client relationship building skills.
- Operational skills including POS and inventory management.
- Ability to analyze and report on sales performance and initiatives.
What Qualifies You For The Role
- High school education or equivalent preferred.
- 6 months to 1 year of experience in the retail or hospitality industry, preferably in a senior sales or supervisor role.
- Good command of business English, both written and verbal.
- Proficiency in computer skills, including Outlook, Excel & SAP, and detailed report analysis skills.
- Strong level of numeracy and literacy skills.
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