UAE National Customer Service Associate - Retail (M&S )
About This Role
The Customer Service Associate plays a crucial role in delivering exceptional service to customers. They are responsible for maintaining store standards, managing inventory, and assisting with sales. Their duties include handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register according to company policies. Success in this role is defined by the ability to create a welcoming shopping environment, effectively manage customer relationships, and contribute to sales growth through knowledgeable service and product recommendations.
What You Will Do:
Customer Service & Complaint Handling
Engage with customers to provide a high level of service and assist with their needs.
Address basic customer complaints and escalate issues as needed to the Duty Manager.
Visual Merchandising & Store Maintenance
Ensure that the store is well-organized and adheres to company visual merchandising standards.
Regularly clean and maintain the sales floor to create an inviting shopping environment.
Stock Management & Inventory
Actively participate in receiving new shipments and restocking the store.
Help manage inventory and ensure the store is fully stocked.
Sales Support (Upselling & Cross-selling)
Recommend products to customers based on their needs, focusing on upselling and cross-selling.
Stay updated on product information to make informed recommendations.
Cash Register Operation
Operate the cash register, process transactions, and follow company policies for handling payments.
Ensure accurate cash handling and maintain a clean and organized checkout area.
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