TS Systems Engineer
Skills
About This Role
General Information
Ref #
Qatar-Doha
Job family:
Description
****About the Role****
The End User Technology (EUT) Engineer is responsible for managing and supporting desktop, laptop, mobile, and virtual endpoint environments, including OS builds and application deployment.
This role is responsible for maintaining and optimizing existing environments while driving continuous improvement to deliver a modern, secure, and future-ready end-user experience aligned with industry best practices.
This position provides Level 3 (L3) support for endpoint devices including desktops, laptops, tablets, iPads, and Android devices connected to the corporate network.
The role supports approximately 30,000 endpoints and over 60,000 users (active and inactive) across geographically distributed locations, ensuring stability, security, and high user satisfaction.
Your Duties Would Include
- Act as a subject matter expert (SME) in End User Technology (EUT) focusing on Windows endpoint OS support and advanced troubleshooting
- Diagnose and resolve complex configuration and performance issues through structured troubleshooting and simulation
- Perform deep technical root cause analysis and implement permanent fixes
- Identify incident trends and drive problem management initiatives to prevent recurrence
- Manage, maintain, and optimize Windows 11 build images, ensuring alignment with security baselines and hardware compatibility
- Administer and support Microsoft Endpoint Manager (Intune & Configuration Manager/SCCM) and Nexthink
- Manage the full application packaging lifecycle: discovery, packaging, testing, and release
- Maintain software packages and OS builds using SCCM, Intune, Active Directory, and Group Policy
- Ensure regular patching and release cycles, eliminating End-of-Life (EOL) and End-of-Support (EOS) software
- Administer and support Mobile Device Management (MDM) platforms (Intune)
- Drive an “evergreen” endpoint management strategy, ensuring continuous updates, lifecycle management, and platform standardization
- Ensure compliance with enterprise security policies and standards across all endpoints
- Provide L3 escalation support to Service Desk and regional IT teams within defined SLAs
- Perform advanced troubleshooting and standardization for Windows 10/11 environments
- Manage and troubleshoot Local Group Policy and Active Directory Group Policy configurations
- Maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles
- Contribute to service improvement plans and operational governance
- Ensure adherence to ITIL processes, security governance, and compliance frameworks
- ****Be part of an extraordinary story****
- Your skills.
- Your imagination.
- Your ambition.
- Here, there are no boundaries to your potential and the impact you can make.
- You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
- You have the chance to be a part of our future and build the life you want while being part of an international community.
- Our best is here and still to come.
- To us, impossible is only a challenge.
- Join us as we dare to achieve what’s never been done before.
- Together, everything is possible.
Qualification
- We Are Looking For a Passionate And Experienced Professional To Join Our IT - Team.
- The Ideal Candidate Should Possess The Following
- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)
- Minimum 8+ years of experience in endpoint/system support roles
- Up-to-date knowledge of cybersecurity practices, compliance, and endpoint protection
- Strong experience with Microsoft Entra ID (Azure AD), hybrid identity, and Zero Trust architecture
- Hands-on expertise with Windows Autopilot and modern provisioning techniques
- Integration with Microsoft Defender for Endpoint, security baselines, and endpoint detection & response (EDR)
- Experience with endpoint analytics and Digital Employee Experience (DEX) platforms
- Automation of endpoint management tasks using PowerShell and scripting frameworks
- Proven experience managing and supporting Virtual Desktop Infrastructure (VDI) solutions including Citrix and Microsoft
- Strong hands-on experience with Microsoft Endpoint Manager (Intune), SCCM, Active Directory services, OS imaging and deployment
- Develop and maintain automation scripts (PowerShell) to improve operational efficiency and reduce manual effort
- In-depth knowledge of Intune, Active Directory and Group Policy management
- Experience with Microsoft 365 deployments, migrations, and upgrades
- Knowledge of software licensing and desktop application lifecycle management
- Demonstrated experience working within End User Computing teams, including mentoring and knowledge sharing
- Strong understanding of modern device management strategies and future technology roadmaps
- Expertise in endpoint build optimization and modern desktop management practices
Soft Skills & Competencies
- Ability to mentor L1/L2 engineers and provide technical guidance
- Strong analytical and decision-making skills in high-pressure situations
- Proactive mindset with attention to detail
- Self-motivated and capable of working independently with minimal supervision
- Excellent communication skills (written and verbal); Arabic is a plus
- Strong customer service orientation and stakeholder management skills
- Ability to stay current with evolving technologies and adapt to change
- Strong teamwork and collaboration skills
• Microsoft 365 Certified: Enterprise Administrator Expert
- ITIL Foundation (or higher)
About Qatar Airways Group
Our story started with four aircraft.
Today, we deliver excellence across 12 different businesses coming together as one.
We’ve grown fast, broken records and set trends that others follow.
We don’t slow down by the fear of failure.
Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.
A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
How To Apply
If you are interested in submitting your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang\=en&job\=233816
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