TS Systems Engineer

General Information

Qatar-Doha

About the Role

• The End User Technology (EUT) Engineer is responsible for managing and supporting desktop, laptop, mobile, and virtual endpoint environments, including OS builds and application deployment.
• This role is responsible for maintaining and optimizing existing environments while driving continuous improvement to deliver a modern, secure, and future-ready end-user experience aligned with industry best practices.
• This position provides Level 3 (L3) support for endpoint devices including desktops, laptops, tablets, iPads, and Android devices connected to the corporate network.
• The role supports approximately 30,000 endpoints and over 60,000 users (active and inactive) across geographically distributed locations, ensuring stability, security, and high user satisfaction.
• Your duties would include:
• + Act as a subject matter expert (SME) in End User Technology (EUT) focusing on Windows endpoint OS support and advanced troubleshooting
• Diagnose and resolve complex configuration and performance issues through structured troubleshooting and simulation
• Perform deep technical root cause analysis and implement permanent fixes
• Identify incident trends and drive problem management initiatives to prevent recurrence
• Manage, maintain, and optimize Windows 11 build images, ensuring alignment with security baselines and hardware compatibility
• Administer and support Microsoft Endpoint Manager (Intune & Configuration Manager/SCCM) and Nexthink
• Manage the full application packaging lifecycle: discovery, packaging, testing, and release
• Maintain software packages and OS builds using SCCM, Intune, Active Directory, and Group Policy
• Ensure regular patching and release cycles, eliminating End-of-Life (EOL) and End-of-Support (EOS) software
• Administer and support Mobile Device Management (MDM) platforms (Intune)
• Drive an “evergreen” endpoint management strategy, ensuring continuous updates, lifecycle management, and platform standardization
• Ensure compliance with enterprise security policies and standards across all endpoints
• Provide L3 escalation support to Service Desk and regional IT teams within defined SLAs
• Perform advanced troubleshooting and standardization for Windows 10/11 environments
• Manage and troubleshoot Local Group Policy and Active Directory Group Policy configurations
• Maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles
• Contribute to service improvement plans and operational governance
• Ensure adherence to ITIL processes, security governance, and compliance frameworks
• Be part of an extraordinary story
• Your skills.
• Your imagination.
• Your ambition.
• Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.

Qualification

• We are looking for a passionate and experienced professional to join our IT - team.
• The ideal candidate should possess the following:
• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)
• Minimum 8+ years of experience in endpoint/system support roles
• Up-to-date knowledge of cybersecurity practices, compliance, and endpoint protection
• Strong experience with Microsoft Entra ID (Azure AD), hybrid identity, and Zero Trust architecture
• Hands-on expertise with Windows Autopilot and modern provisioning techniques
• Integration with Microsoft Defender for Endpoint, security baselines, and endpoint detection & response (EDR)
• Experience with endpoint analytics and Digital Employee Experience (DEX) platforms
• Automation of endpoint management tasks using PowerShell and scripting frameworks
• Proven experience managing and supporting Virtual Desktop Infrastructure (VDI) solutions including Citrix and Microsoft
• Strong hands-on experience with Microsoft Endpoint Manager (Intune), SCCM, Active Directory services, OS imaging and deployment
• Develop and maintain automation scripts (PowerShell) to improve operational efficiency and reduce manual effort
• In-depth knowledge of Intune, Active Directory and Group Policy management
• Experience with Microsoft 365 deployments, migrations, and upgrades
• Knowledge of software licensing and desktop application lifecycle management
• Demonstrated experience working within End User Computing teams, including mentoring and knowledge sharing
• Strong understanding of modern device management strategies and future technology roadmaps
• Expertise in endpoint build optimization and modern desktop management practices

Soft Skills & Competencies

• Ability to mentor L1/L2 engineers and provide technical guidance
• Strong analytical and decision-making skills in high-pressure situations
• Proactive mindset with attention to detail
• Self-motivated and capable of working independently with minimal supervision
• Excellent communication skills (written and verbal); Arabic is a plus
• Strong customer service orientation and stakeholder management skills
• Ability to stay current with evolving technologies and adapt to change
• Strong teamwork and collaboration skills

• Microsoft 365 Certified: Enterprise Administrator Expert

• ITIL Foundation (or higher)

About Qatar Airways Group

How to Apply