Treatment Coordinator

Purpose Of Position

Key Responsibilities

• 1 ) New Clients - Consultations, Sales and Lead Management
• Conduct consultations with clients to comprehensively understand their hair removal needs and expectations, while providing thorough explanations of the electrolysis process and available treatment options.
• Actively manage leads generated from various platforms, including social media, WhatsApp, calls, and emails, by leveraging our CRM systems to optimize lead conversion.
• Maintain consistent communication with the Marketing and Operations teams to provide valuable feedback.
• Exceed or meet monthly and quarterly sales targets for new leads.

2) Existing Clients - Retention And Sales

• Foster trust and long-term relationships with existing clients by engaging with them both before and after treatments to ensure their satisfaction.
• Promote client retention by proactively pre-scheduling appointments, upselling additional services, and increasing treatment hours.
• Manage client feedback, complaints, and resolve exceptional client cases in a proactive manner.
• Collaborate closely with Therapists to ensure they are well-prepared for each client's treatment session.
• Provide consistent constructive feedback to operational teams to align with client expectations and drive overall business enhancements - customer excellence.
• Plan, schedule, and execute external communications, including mailings related to events, offers, and promotions.
• Achieve or exceed monthly and quarterly sales targets for existing clients.

3) Administrative Duties, CRM Management, and Reporting

• Maintain meticulous client records, including comprehensive treatment history and progress, ensuring data accuracy and completeness through the utilization of various systems and software.
• Facilitate billing and payment processing with a commitment to precision and confidentiality.
• Generate weekly and monthly performance reports as required by the CEO and CFO.

Qualifications

• 3-5 years of experience in customer service, sales, client relations, or relationship management roles.
• A university/college degree or equivalent is highly desirable; a background in beauty therapy or cosmetology is advantageous.
• Knowledge of electrolysis hair removal procedures is a plus.
• Proven track record of meeting and surpassing targets and relevant KPIs, including customer satisfaction metrics.
• Proficiency in MS Office applications, with a working knowledge of CRM platforms and salon software.
• Strong interpersonal and communication skills, both written and verbal (proficiency in Arabic is an advantage).
• Approachable demeanor, well-presented, and deeply committed to delivering exceptional customer service.
• A collaborative team player comfortable in a multicultural environment.
• Highly organized, detail-oriented, and skilled in administrative tasks.

Application Question(S)

• Do you have experience working in a healthcare setting? If so, which company or organization did you work for?