Training Support Officer (UAE National)

Purpose

Finance and customer coordination

• Prepare invoices under contract terms and budget limits, manage purchase orders and payments, and track proposals, agreements, and customer invoices.
• Monitor revenue and costs, maintain accurate financial system records, resolve billing queries, and prepare financial submissions and reconciliations.
• Support course promotion, proposals, client engagement, customer enquiries, nominations, and training uptake.
• Liaise with customers and external providers to arrange efficient, cost-effective training.

Training planning and delivery support

• Plan in-house and outsourced training based on demand and resource availability; monitor course fill rates and optimize seat utilization.
• Allocate instructors and maintain calendars, enrolments, schedules, and course timetables.
• Coordinate Basic 147 classroom and workshop courses in line with GCAA CAR-147 requirements and training-duration specifications.
• Coordinate examination schedules, prepare examination materials, and assist with invigilation.

Records, reporting, and logistics

• Maintain training records, documentation, student files, attendance, declarations, course-completion verification, and graduate transcripts.
• Collect and analyze student feedback and report trends to training management.
• Prepare weekly progress reports and monthly training activity and financial reports covering enrolments, completions, examinations, resources, revenue, and costs.
• Maintain accurate data in Training Management System and Learning Management System records.
• Coordinate facilities, resources, travel, visa, and accommodation arrangements when required; support meetings and follow-ups.

Education and experience

• A related diploma or bachelor's degree in business administration, finance, computer science, or a related field, or job-specific experience in a training school, airline, or MRO environment.
• At least five years of administration, finance-support, or training-coordination experience in a training school, airline, or MRO environment.
• Strong experience in administration, planning, organization, customer service, and marketing support.

Knowledge and skills

• Strong administrative and organizational skills; attention to detail and accuracy; effective communication, coordination, and interpersonal skills.
• Understanding of invoicing, purchase orders, payment processes, and aviation regulations such as UAE GCAA or EASA requirements and Part-145/Part-147 training requirements.
• Proficiency in Microsoft Office, especially Excel; ERP or LMS experience is an advantage.
• Arabic knowledge is an advantage.
• Ability to manage multiple tasks and meet deadlines.