workable
Training & Quality Assistant Manager - Back Office
DATAMARK, Inc.
Chennai, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
Microsoft Office
Role Overview
• Responsible for maintaining and improving quality standards, training programs, and process efficiency across back-office operations.
• Leads quality and training teams while ensuring compliance with client requirements and business goals.
Key Skills for This Role
Microsoft Office
Full Job Posting
Requirements
- Preferred Certifications
- Six Sigma Yellow Belt or Green Belt.
- Train-the-Trainer or Training & Development Certification.
- Required Skills
- Strong verbal and written English communication.
- Knowledge of quality tools and basic statistics.
- Proficiency in Microsoft Office.
- Excellent facilitation, presentation, and stakeholder management skills.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to lead teams and drive performance improvements.
- Willingness to travel internationally.
Benefits
- PF, Gratuity, Mediclaim, etc.,
About DATAMARK, Inc.
Business Process Outsourcing & Call Centers4600 employeesFounded 1989
Private BPO and contact-center operator serving Fortune 500 companies, large enterprises, and government agencies.
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