Training Manager
Skills
About This Role
Overview
Lead learning and coaching across our retail network to elevate sales, customer experience, and brand standards.
You’ll design and deliver product, sales, and leadership training, coach outlet managers and frontline teams, track training KPIs, and ensure operational rollout of training programs.
Key responsibilities
- Develop training strategy and modular programs: onboarding, product, sales, CX, visual merchandising.
- Identify training needs using store audits, sales data, mystery shopping, and manager feedback.
- Design and deliver blended learning (classroom, on-the-job, e-learning, ToT).
- Conduct store visits, assess retail standards, and coach managers and sales teams; implement improvement plans.
- Define and track training KPIs (conversion, ATV, NPS, mystery shop, competency scores); report impact and ROI.
- Partner with operations, merchandising, and marketing for seamless program implementation.
- Lead leadership development and mentor regional trainers; manage training calendars and LMS.
- Must-have experience & skills
- 5+ years in retail training, L&D, or store operations; luxury retail strongly preferred.
- Proven ability to drive commercial impact through training.
- Strong facilitation, coaching, and stakeholder-management skills.
- Data-driven: comfortable with KPI tracking and reporting.
- Experience with LMS and content development tools.
- Willingness to travel frequently to stores.
- Bachelor’s degree; L&D or HR certification is a plus.
- What success looks like
- Measurable uplift in conversion and average transaction value.
- Improved mystery shop and customer satisfaction scores.
- High training completion and competency certification rates.
- Clear development pipeline for store managers.
Compensation
- & benefits
- Competitive salary with performance incentives.
- Travel allowance, mobile, and professional development support.
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