Training Manager - Beverage

Overview

• The primary duties and responsibilities of this role are:
• Develop and implement the vision, mission, and strategy for Beverage Academy programs in alignment with Wynn Al Marjan Island Resorts overall luxury service philosophy.
• Act as the brand ambassador for the Academy, promoting Wynn as an employer of choice for beverage talent.
• Lead and inspire a diverse team of trainers and beverage professionals to deliver world-class beverage education.
• Design and oversee comprehensive training programs covering wines, spirits, cocktails, beer, coffee, tea, water service, and responsible alcohol service.
• Create specialized development programs for bartenders, bar supervisors, sommeliers, and beverage leaders.
• Partner with HR and Learning & Development to integrate beverage training into employee career paths.
• Continuously update training content to reflect global beverage trends, product knowledge, innovation, and Wynn Resorts evolving standards.
• Develop and maintain beverage training standards, SOPs, and learning materials to ensure consistency, efficiency, and compliance.
• Monitor performance metrics of training programs to measure impact on beverage quality, guest satisfaction, sales performance, and team development.
• Actively mentor beverage employees across Wynn properties to nurture future leaders.
• Establish cross-training initiatives with bars, restaurants, lounges, in-room dining, and events operations.
• Provide continuous evaluation and feedback to employees undergoing training, ensuring personal and professional growth.
• Support menu and beverage concept development in collaboration with property beverage leaders and operational teams.
• Promote best practices in cellar management, product handling, storage, stock rotation, and beverage presentation.
• Ensure compliance with food safety, hygiene, responsible service of alcohol, and company standards across all training environments.
• Organize guest bartender sessions, supplier-led masterclasses, tastings, and partnerships with external beverage institutions.
• Develop and manage the beverage training budget, ensuring cost-effective operations while maintaining the highest training standards.
• Track ROI of training initiatives in terms of improved beverage sales, product knowledge, operational consistency, and guest satisfaction.
• Ensure compliance with Wynn Resorts financial policies and reporting requirements.
• Contribute to higher guest satisfaction, beverage quality consistency, and service innovation across Wynn Resorts.