Training & Development Supervisor

Overview

• The Training Assistant will promote a well-trained staff resulting in positive guest relations.
• Working with the hotel's line team members ensures that company standards are met and measured.
• What will I be doing?
• The Training Assistant will perform the following tasks to the highest standards:
• Maintenance of employee records including personnel files, learning history
• Scheduling and coordination of training classes including maintenance of training calendar
• Development and distribution of training brochures and flyers notifying team members of up coming classes, tracking employee sign-ups and preparation of materials including certificates of completion
• Assist HR Administrator with recruitment and hiring of new team members
• Coordinate job opportunity system
• Assist in maintenance of active list of resources of labor and help coordinate placement of current openings advertising
• Input and track data of various Hilton quality measurement programs on trends including, but not limited to, Guest comment cards, Standards of Product and Performance, into computerized tracking system
• Prepare and distribute reports measuring trainings results. Maintenance of inventory of all training supplies, stationary, and office equipment
• What are we looking for?
• A Training Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• A passion for team work and development
• Excellent organizational skills with a high level of accuracy
• Excellent communication skills and ability to build effective long-term relationships
• Excellent computer skills
• Analytical approach to work
• What will it be like to work for Hilton?
• Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
• For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
• Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
• Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
• And, our amazing Team Members are at the heart of it all!