Trainee

Job Description

• Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. • Review attentively to player needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet players in a courteous, friendly, and professional manner, using agreed upon procedures. • Answer player questions related to website, products, processes, and benefits. • Maintain broad knowledge of client products and/or services. • Manage chat, emails, messenger effectively with proper grammar and enunciation. • Process refunds as needed.

Required Skills

Primary Skills

• Customer service

Secondary Skills

• Communication