Senior Engineer
Role Overview
The Advanced Operations Technician (AOT) is the critical first line of escalation within the Advanced Operations Support (AOS) organization.
When Customer Care teams encounter carrier-related voice issues that cannot be resolved at the front line, the AOT steps in to investigate, engage directly with carriers, and drive issues toward resolution.
This role is the connective tissue between Customer Care and carrier partners — ensuring customers experience reliable, high-quality voice services.
When issues require deeper platform or engineering-level investigation, the AOT escalates to the Advanced Operations Engineering (AOE) team, ensuring the right expertise is applied at every step.
Key Skills for This Role
Full Job Posting
Job Description
The Advanced Operations Technician (AOT) is the critical first line of escalation within the Advanced Operations Support (AOS) organization. When Customer Care teams encounter carrier-related voice issues that cannot be resolved at the front line, the AOT steps in to investigate, engage directly with carriers, and drive issues toward resolution. This role is the connective tissue between Customer Care and carrier partners — ensuring customers experience reliable, high-quality voice services. When issues require deeper platform or engineering-level investigation, the AOT escalates to the Advanced Operations Engineering (AOE) team, ensuring the right expertise is applied at every step.
Required Skills
Primary Skills
- Tech support
Secondary Skills
- Networking Fundamentals (TCP/IP
- Routing
- Switching)
About Movate
Private applied-AI services company providing digital technology, IT, customer experience, and support solutions to enterprises.
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