Senior Engineer
Key Skills for This Role
Full Job Posting
Job Description
Tier 2 — Technical Support Engineer:
• Proficient in Networking (Layer 2 & 3 topology, networking hardware, cabling, WAPs, routing protocols)
• Proficient in VoIP technologies (QoS, SIP Flow, Codec Negotiations, RTP, DTMF, SIP traces)
• Strong communication skills and a customer-first attitude
• High attention to detail with the ability to manage multiple complex cases simultaneously
• Ability to:
o Independently develop solutions to complex technical, process, and systems problems
o Thrive in a fast-paced, high-pressure environment
o Perform advanced root cause analysis and drive issues to resolution
• CCNA, Network+, or equivalent networking certification preferred
Required Skills
Primary Skills
- Tech support
Secondary Skills
- Networking Fundamentals (TCP/IP
- Routing
- Switching)
About Movate
Private applied-AI services company providing digital technology, IT, customer experience, and support solutions to enterprises.
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