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Track and Trace Representative

Circle Logistics
Taylor, USA
Full-time
Junior · 1–3 years experience
Onsite
Discovered 6 days ago
Communication

Full Job Posting

Responsibilities:

  • Enter new load orders into our proprietary web-based software
  • Initiate “check calls” to track and trace drivers on all pickups and deliveries
  • Communicate internal correspondence with drivers to ensure accurate documentation
  • Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
  • Maintain and collect proper paperwork for each shipment
  • Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
  • Maintain an outbound call volume of 100 calls per day
  • WORK HOURS FOR THIS ROLE WILL BE: 0600-1800 on a rotating schedule

Benefits:

  • $18 - $21 per hour
  • Full-time: 40 hours per week
  • On-site training and career development
  • Paid holidays, WFH days, and paid time off
  • Insurance benefits, including but not limited to: Health, vision, dental, life, and disability
  • 401(k) Plan
  • Skills/Abilities:
  • 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
  • Must have strong attention to detail
  • Ability to prioritize, balance, and organize information while completing multiple tasks.
  • Above average proficiency in Google Drive and Microsoft Suite
  • Excellent written and verbal communication skills
  • Excellent teamwork skills

Education and Experience:

  • High school diploma or equivalent required
  • Associate's degree preferred
  • Call center experience is a bonus
  • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
  • Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
  • No Fail Service
  • Personalized Communication
  • Innovative Solutions
  • We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
  • 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
  • Must have strong attention to detail
  • Ability to prioritize, balance, and organize information while completing multiple tasks.
  • Above average proficiency in Google Drive and Microsoft Suite
  • Excellent written and verbal communication skills
  • Excellent teamwork skills

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