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Customer Service Representative
Circle Logistics
Orlando, USA
Full-time
Junior · 1–3 years experience
Onsite
Discovered 4 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Key Responsibilities
- Enter new load orders and shipment information into proprietary web-based software systems with accuracy and attention to detail, learning brokerage-specific processes and industry standards
- Conduct proactive "check calls" to track and trace drivers throughout all pickups and deliveries, maintaining clear and transparent communication while building relationships with drivers
- Coordinate internal correspondence with drivers to ensure accurate documentation and timely updates on shipment status, gaining hands-on experience in freight coordination
- Monitor freight movement across multiple tracking platforms to verify accurate delivery times and proactively notify customers of potential delays
- Collect, organize, and maintain proper documentation for each shipment, ensuring all records are complete and accessible while understanding the importance of documentation in brokerage operations
- Collaborate with Sales and Dispatch teams to identify solutions for customer needs and resolve operational issues efficiently, learning how different departments work together in brokerage
- Maintain consistent outbound call volume while prioritizing quality interactions and customer satisfaction
- Respond to driver inquiries and customer concerns with empathy and professionalism, providing clear and concise information
- Balance multiple tasks simultaneously while maintaining organizational systems and meeting daily performance goals
- Contribute to continuous process improvements by identifying inefficiencies and suggesting innovative solutions, while developing your understanding of freight brokerage best practices
Required Qualifications
- High school diploma or equivalent
- 1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
- Strong attention to detail and ability to maintain accuracy while managing multiple tasks
- Excellent written and verbal communication skills
- Proficiency with Microsoft Suite and web-based software applications
- Demonstrated ability to prioritize, organize, and balance competing demands effectively
- Strong teamwork and collaborative skills with the ability to work cross-functionally
- Problem-solving abilities and resilience in fast-paced environments
- Time management skills and ability to meet performance targets
- Knowledge of tracking and tracing systems or willingness to learn quickly
- Associate's degree or higher
- Previous call center or customer service experience
- Familiarity with logistics, transportation, or dispatch operations
- Experience with driver communication and coordination
- Knowledge of freight management or shipment documentation processes
Preferred Qualifications
- Associate's degree or higher
- Previous call center or customer service experience
- Familiarity with logistics, transportation, or dispatch operations
- Experience with driver communication and coordination
- Knowledge of freight management or shipment documentation processes
- All your information will be kept confidential according to EEO guidelines.
- Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
- No Fail Service
- Personalized Communication
- Innovative Solutions
- We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
About Circle Logistics
Logistics & Supply Chain Services905 employeesFounded 2011
Circle Logistics is a privately held third-party logistics broker serving shippers with freight transportation across North America.
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