Tour Guide

Essential Duties and Responsibilities

• As a Tour Guide with the University of Detroit Mercy Office of Admissions, you play a vital role in welcoming prospective students and families. Your main responsibility is to lead engaging and informative campus tours that highlight Detroit Mercy’s academics, facilities, and student life.
• Campus Tours
• Lead scheduled tours Monday–Friday (morning/afternoon).
• Participate in tours for special groups/events, weekends, or after-hours as needed.
• Highlight key facilities, academic areas, residence halls, and student life spaces.
• Share personal student experiences and accurate information.
• Campus Knowledge
• Know the campus layout, services, and student organizations.
• Stay up to date on majors, campus resources, and student support services.
• Communication & Visitor Engagement
• Speak clearly and confidently.
• Answer questions with professionalism and enthusiasm.
• Tailor tours to guest interests and foster an inclusive atmosphere.
• Admissions Event Suppor
• Assist with room setup, guest check-in, and materials.
• Professional Conduct
• Maintain professional attire and appearance.
• Be punctual, prepared, and respectful.
• Report concerns or visitor feedback to the Campus Visit Experience Coordinator.
• Participate in ongoing training to strengthen tour guide skills

Minimum Qualifications

• Strong communication and interpersonal skills
• Ability to learn and recall facts about the McNichols Campus
• Be able to adapt to changing tour routes and schedules (within reason)
• Have a passion for Detroit Mercy and a willingness to share your personal experiences with the University

Anticipated Schedule

• Monday through Friday, from 10:00am to 12:30pm, or 2:30pm to 5:00pm

Job Contact

Special Instructions to Applicants