Director Disability Support Services
Role Overview
Reporting to the Executive Director of Equal Opportunity, the Director of Disability Support Services will manage departmental operations, serve as the primary point of contact for academic, housing, and dining accommodations for students with disabilities, and manage department personnel. This role is specifically responsible for managing the accommodation process, assessing student needs, developing individualized academic support plans, coordinating accommodations with faculty and other units, and providing continuous support to ensure access to University programs and activities. The Disability Support Specialist will also serve as a liaison between students, faculty, and campus services, facilitating a supportive and inclusive learning environment.
Key Skills for This Role
Full Job Posting
Position Classification
FT Admin
Position Summary
Reporting to the Executive Director of Equal Opportunity, the Director of Disability Support Services will manage departmental operations, serve as the primary point of contact for academic, housing, and dining accommodations for students with disabilities, and manage department personnel. This role is specifically responsible for managing the accommodation process, assessing student needs, developing individualized academic support plans, coordinating accommodations with faculty and other units, and providing continuous support to ensure access to University programs and activities. The Disability Support Specialist will also serve as a liaison between students, faculty, and campus services, facilitating a supportive and inclusive learning environment.
Accommodation Case Management
Determine appropriate accommodations for individual students using an interactive process.
Review, evaluate, and interpret relevant documentation and information to determine eligibility for reasonable accommodations, conferring with others as needed.
Send timely, accurate, and appropriate written communication to confirm accommodations and outline next steps for implementation.
Provide ongoing support, advising, and referrals to students with disabilities to ensure accommodations are appropriate and accurately communicated and implemented.
Maintain records related to student accommodations, including documentation, case notes, and communications, using an electronic case management system.
Communication, Outreach, and Education
Communicate relevant and timely information related to accommodations requests, renewals, and notifications to students, faculty, and other units.
Serve as point of contact for faculty, departments, programs, and units seeking advice on the implementation of approved accommodations and provide guidance on access, confidentiality, and universal design.
Provide information about disability services and the accommodations process to prospective and current students as well as departments, programs, and units.
Develop outreach, communication, and training for students to support access and belonging.
Operations (20%)
Use and manage case management software (Accommodate) for student intake, accommodation tracking, and data reporting.
Identify and manage vendors (e.g., interpreters, alternative format software, accessible technology).
Maintain departmental supplies and accessibility-related purchases.
Manage professional and student staff.
Service and Other Activities
At the direction of Executive Director, works collaboratively with other employees across units to advance departmental and institutional priorities.
Serve on related University committees and teams and contribute to relevant University and community activities.
Perform additional responsibilities as assigned, including participating in professional development.
Minimum Qualifications
- Education – A college degree
- Employment - Two to five years (Equivalent combination of education and employment).
Knowledge, Skills, and Abilities
- Proficient in word processing, spreadsheet, and database applications.
- Knowledge of the Americans with Disabilities Act (ADA) and Section 504 in the context of university settings.
- Ability to maintain current knowledge of best practices in the field of disability services and higher education.
- Ability to multitask and work cooperatively across units and with diverse populations.
- Strong written and verbal communication, presentation, and interpersonal skills, with the ability to interact effectively with students, faculty, and staff.
- Capacity to handle sensitive information with discretion and maintain confidentiality.
- Adherence to ethical standards and legal regulations related to disability services and accommodations.
Physical Requirements
- Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).
Work Environment
Regular exposure to favorable conditions such as those found in a normal office.
Salary/Pay Information
- Commensurate with experience
Anticipated Schedule
- Monday to Friday 8.30 AM to 5.00 PM
Benefits Summary
- At the University of Detroit Mercy we continually strive to provide a high-quality, comprehensive benefits package to our valued employees. We offer our employees the following:
Medical
Three health plans to choose from with a large national provider network
Dental
Option to purchase additional dental plan through Sun Life
Dental Care is available at the School of Dentistry to the employee, the employee's spouse or legally domiciled adult and dependents (dependents shall be as defined for Internal Revenue Service purposes).
The fee for such services shall be waived for the employee, the employee's spouse or legally domiciled adult and dependents, up to a cap of $3,000 per individual per calendar year. Beyond the $3,000 cap amount, employees will be responsible to pay 25% of any remaining fees for the balance of that year.
Vision
Option to purchase additional vision plan through Heritage
Vision benefits available at Detroit Mercy Eye Institute $35 Comprehensive Eye Exam Contact Lens Exam starting at $7o 50% off Optical Frames 25% off Sun Frames 30% off Prescription Lenses 20% off Prescription Contact Lenses *Cannot be combined with insurance*
$35 Comprehensive Eye Exam
Contact Lens Exam starting at $7o
50% off Optical Frames
25% off Sun Frames
30% off Prescription Lenses
20% off Prescription Contact Lenses
*Cannot be combined with insurance*
Employee Assistance Program
Provided to everyone in your household
Life and AD&D
One times base salary up to a hundred thousand dollars
Retirement Plan
Employees have a choice of the following: Employees who contribute 3% shall receive an Employer contribution of 6%, and employees who contribute 4% in the plan shall receive an Employer contribution of 8%.
Michigan’s largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.
About University of Detroit Mercy
Private nonprofit Catholic university in Jesuit and Mercy traditions serving undergraduate, graduate, and professional students in Detroit.
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