Title Client Services Ambassador - Inpatient
Role Overview
Improve the overall quality of patient care by performing patient administration duties efficiently.
Key Skills for This Role
Full Job Posting
Main purpose
Improve the overall quality of patient care by performing patient administration duties efficiently.
Workplace
- Mediclinic Parkview Hospital, Dubai, United Arab Emirates.
Key responsibilities
- Manage patient appointment scheduling and registration.
- Manage medical insurance processes and related tasks.
- Manage billing and cash-up processes.
- Meet customer service expectations and improve patient service quality.
Required education and experience
- Completed secondary school education (Grade 12) is essential.
- Two to three years of customer service experience is essential; healthcare experience is preferred.
- A tertiary diploma or bachelor's degree, preferably in medical science, finance, or accounting, is desired.
- Contact centre or healthcare environment experience is desired.
Required skills and knowledge
- Computer literacy and proficiency in MS Office applications.
- Knowledge of CRM applications and hospital information systems.
- Knowledge of company policies, emergency codes, medical insurance terminology and processes, medical terminology and procedures, numerical literacy, and patient scheduling and registration.
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