Through Life Support Manager
Full Job Posting
What you will be doing
Develop and implement the company's Through Life Support strategy, establishing scalable support frameworks, policies, standards and performance measures that can support multiple programmes and customers
Lead Integrated Logistics Support activities, including maintenance concepts, supportability analysis, Level of Repair Analysis (LORA), reliability planning and the delivery of customer support artefacts aligned to contractual requirements
Establish and manage technical support services, including incident management, fault investigation, engineering reach-back and post-delivery support, ensuring rapid resolution of issues affecting operational assets
Define and optimise maintenance strategies, inspection regimes and asset health monitoring approaches that improve reliability, availability and operational performance throughout the product lifecycle
Develop spares strategies, provisioning plans and obsolescence management approaches, working closely with Supply Chain teams to ensure the availability of critical components and minimise support risks
Own configuration and technical documentation processes, ensuring product baselines, engineering changes, technical publications, maintenance manuals and user documentation remain accurate and controlled throughout service life
Act as the primary customer interface for support activities, leading reviews, monitoring contractual performance against KPIs and SLAs, and identifying opportunities for service improvement and support contract growth
Establish support reporting and governance frameworks, tracking availability, reliability, MTBF, MTTR and service performance metrics while driving continuous improvement initiatives
Who you are
- Experienced in Through Life Support, Integrated Logistics Support, maintenance engineering, service delivery or a related engineering discipline, with a proven track record of building or leading support functions
- Strong understanding of reliability, maintainability and availability principles, and how they influence product performance throughout the operational lifecycle
- Comfortable working across engineering, operations, supply chain, production and commercial teams to ensure supportability is considered from concept through to retirement
- Customer-focused and commercially aware, with experience managing customer relationships, support contracts and service performance in complex technical environments
- Organised and methodical, capable of balancing strategic planning with practical day-to-day support delivery and operational problem-solving
- Desirable
- Experience supporting maritime, defence, aerospace, offshore, autonomous systems or other highly regulated and mission-critical environments
- Knowledge of Integrated Logistics Support methodologies and associated deliverables, including ILSPs, maintenance plans, provisioning and supportability analysis
- Experience managing technical support services, warranty programmes, field service activities or post-delivery support organisations
- Familiarity with configuration management, technical publications, asset management systems and lifecycle support tooling
- Demonstrated experience implementing continuous improvement initiatives using support performance data and operational metrics
- Given the nature of the work, this role requires you to obtain and maintain the appropriate level of UK national security clearance. You must be willing and able to undergo the necessary security vetting process, and continued employment in the role may be subject to maintaining the required clearance. Security vetting will be conducted in accordance with the requirements and standards set by United Kingdom Security Vetting (UKSV). Further information on UK security clearance levels, eligibility, and the vetting process can be found on the UK Government website: United Kingdom Security Vetting: Applicant
Desirable
Experience supporting maritime, defence, aerospace, offshore, autonomous systems or other highly regulated and mission-critical environments
Knowledge of Integrated Logistics Support methodologies and associated deliverables, including ILSPs, maintenance plans, provisioning and supportability analysis
Experience managing technical support services, warranty programmes, field service activities or post-delivery support organisations
Familiarity with configuration management, technical publications, asset management systems and lifecycle support tooling
Demonstrated experience implementing continuous improvement initiatives using support performance data and operational metrics
Given the nature of the work, this role requires you to obtain and maintain the appropriate level of UK national security clearance. You must be willing and able to undergo the necessary security vetting process, and continued employment in the role may be subject to maintaining the required clearance. Security vetting will be conducted in accordance with the requirements and standards set by United Kingdom Security Vetting (UKSV). Further information on UK security clearance levels, eligibility, and the vetting process can be found on the UK Government website: United Kingdom Security Vetting: Applicant
About Ocean Infinity
Private marine robotics company delivering robotic ocean operations and data services to governments, energy companies, and scientists.
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