Territory Service Manager (74731)

This role will manage territory service activities to achieve Roadranger Field Marketing (RFM) business objectives. The Territory Service Manager will function as a team with Territory Sales Manager to establish positive customer relationships to ensure profitable + increased market share of Eaton and ECJV products at Fleets and OEM dealers throughout the GTA territory.

Territory Management: Direct face to face service role calling on Truck Fleet end users & all Truck OEM Dealerships. Role will require regular cycling through territory to support growth in the product lines. Develop and maintain effective customer relationships. Develop and implement effective service support strategies at Key and At-Risk Accounts to maintain customer satisfaction and RFM market share. Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Roadranger products and support. Assess customer requirements and identify unique needs at targeted accounts.

Technical Support and Training: Truck Components serviced include Large Class 6-8 Manual Transmissions, Automated Mechanical Transmissions, Clutches, Service Diagnostic Software, Lubricants, Greases, & Aftermarket products. Present to audiences of Sales & Service people both technical and non-technical (2-30 people). Provide product, service and warranty training to customers in support of service objectives. Assist with the introduction of new products to ensure rapid product adoption rate. Assume a lead role in the effective implementation of service support during new product introductions.

Customer Support: Collaborate across the entire RFM organization including Technical Services, Call Center, Aftermarket, and Warranty to facilitate customer satisfaction. Resolve customer complaints in a timely manner and ensure customer policy commitments are processed within 10 days of commitment. Evaluate and administer customer policy requests to maintain customer satisfaction and market share. Establish internal reports on Customer activities, requesting Division involvement where necessary.

Reporting: Responsible for regular completion of the following internal reports on customer activities: Territory Monthly Report to update organization on business status & significant market trends, etc. and Service Call Reports. Assure reliability, accuracy, and relevancy of data in CRM by inputting data as required. Customer Contact Reports (CCRs) to report out product needs or performance issues, competitive activity, market trends, etc.

Industry Engagement: Assist in developing and implementing effective territory business plans to support region and divisional objectives while consistently demonstrating efforts to “raise the bar” by establishing, and exceeding, territory stretch goals. Participation in industry functions and trade shows.

What will make you successful? An ideal candidate demonstrates strong, adaptive communication skills, paired with engaging presentation abilities. Strong interpersonal skills enable you to connect effectively, influence decisions, and drive meaningful customer engagement, building credibility and trust across a diverse client base. You are also adept at translating complex technical product information into clear, accessible insights for non-technical audiences. We are looking for candidates who are diverse in their backgrounds, perspectives, and experiences, and who can bring fresh and innovative ideas to our team.