Terminal Officer

Role overview

Terminal operations and customer service

• Keep daily ferry terminal operations on schedule and monitor terminal readiness before, during, and after operations.
• Coordinate with ferry crew, ticketing, security, and HSE teams; inspect infrastructure and promptly report issues.
• Supervise passenger embarkation and disembarkation, assist passengers as needed, and handle inquiries, complaints, and feedback.
• Manage vehicle queuing and marshalling; enforce loading instructions and capacity limits, and prevent unauthorized or overweight boarding.
• Monitor schedules and disruptions and communicate operational updates to passengers and staff.

Safety and incident management

• Enforce HSE, IMS, and ISPS requirements; monitor hazards and keep emergency routes, exits, and muster areas accessible.
• Control access to restricted areas and support security operations.
• Act as a first responder within role limitations, submit incident and daily operational reports, and coordinate with authorities when needed.

Qualifications and experience

• High school diploma or equivalent.
• At least one year of relevant experience in terminal operations, transportation services, customer service, or a related operational environment.
• Able to lift or pull mooring lines up to 75 lbs and work in all weather conditions.
• Knowledge of terminal operations, maritime safety, HSE regulations, and emergency procedures.
• Able to manage passenger flow and vehicle marshalling; familiar with computer basics such as Word and Excel.

Languages and work skills

• Spoken and written English proficiency is mandatory; Arabic is preferred.
• Communicates clearly and professionally and demonstrates attention to detail, problem-solving, stakeholder coordination, adaptability, resilience, analytical thinking, and teamwork.